Komiti Tohu me te Arotake Tūranga Mahi, me te Rite o te Whiwhi ki Tā Tērā i Utu Ai / Appointments, Performance Review and Value for Money Committee

 

OPEN MINUTES

 

 

 

Minutes of a meeting of the Appointments, Performance Review and Value for Money Committee held in the Room 1, Level 26, 135 Albert St, Auckland on Thursday, 4 April 2019 at 10.42am.

 

present

 

Chairperson

Mayor Hon Phil Goff, CNZM, JP

 

Deputy Chairperson

Cr Hon Christine Fletcher, QSO

 

Members

Cr Josephine Bartley

 

 

Cr Ross Clow

 

 

Cr Chris Darby

 

 

Cr Richard Hills

Until 12.33pm, Item C3

 

Cr Desley Simpson, JP

 

 

 

 

Ex-officio

Deputy Mayor Cr Bill Cashmore

 

 

IMSB Chair David Taipari

Until 11.56am

 

 

ABSENT

 

 

Cr Penny Hulse

 

 

 

 

 


Appointments, Performance Review and Value for Money Committee

4 April 2019

 

 

 

 

1          Apologies

  

Resolution number APP/2019/14

MOVED by Mayor P Goff, seconded by Deputy Chairperson C Fletcher:  

That the Appointments, Performance Review and Value for Money Committee:

a)         accept the apology from Cr R Hills for early departure and Cr P Hulse for absence on council business.

CARRIED

 

 

2          Declaration of Interest

 

There were no declarations of interest.

 

 

3          Confirmation of Minutes

 

Resolution number APP/2019/15

MOVED by Mayor P Goff, seconded by Cr C Darby:  

That the Appointments, Performance Review and Value for Money Committee:

a)         confirm the ordinary minutes of its meeting, held on Thursday, 7 March 2019, as a true and correct record.

CARRIED

 

 

4          Petitions

 

There were no petitions.

 

 

5          Public Input

 

There was no public input.

 

 

6          Local Board Input

 

There was no local board input.

 

 

7          Extraordinary Business

 

There was no extraordinary business.

 


 

 

 

 

8

Value for Money Customer Services Review

 

Cr C Darby left the meeting at 10.45 am.

 

 

Resolution number APP/2019/16

MOVED by Mayor P Goff, seconded by Cr D Simpson:  

That the Appointments, Performance Review and Value for Money Committee:

a)      receive the Customer Services Value for Money Review 2019 report

b)      endorse the recommendations set out in (c) below and recommend that the Governing Body approve the report and the recommendations

c)      recommend that the council’s chief executive collaborates with the chief executives of the council-controlled organisations to:

i)       design and implement a group approach to simplifying the customer channels and points of interaction including:

A)     mapping the end-to end-customer journey across the value chain and across organisational (and department) boundaries

B)     identifying and measuring all the points of contact/channels the customer has to deal with across the group that impact on the customer experience

C)     developing a brand framework outlining what a customer should expect when interacting with the group

D)     adopting a common approach to measuring customer service quality particularly customer satisfaction with service delivery

E)      evaluating the value of having a group customer service improvement action plan.

ii)      develop a programme of work, building on initiatives underway to improve first time resolution of customer enquiries including:

A)     empowering contact centre staff with the delegations, knowledge and systems access to respond (on the first telephone call) to a greater variety of customer information and service requests

B)     improving responsiveness of business units to answer first point of customer contact enquiries by placing subject matter experts (on secondment) in the contact centre to take customer calls immediately on matters requiring specialist advice

C)     expanding the case management approach to enquiries with a named person responsible for resolution

D)     proactively tracking unresolved issues and work back-logs.

CARRIED

 

 


 

 

9

Appointments and Performance Review Committee Information Report - 4 April 2019

 

Resolution number APP/2019/17

MOVED by Mayor P Goff, seconded by Deputy Chairperson C Fletcher:  

That the Appointments, Performance Review and Value for Money Committee:

a)      receive the information report – 4 April 2019.

CARRIED

 

 

10

Forward Work Programme

 

Resolution number APP/2019/18

MOVED by Mayor P Goff, seconded by Deputy Chairperson C Fletcher:  

That the Appointments, Performance Review and Value for Money Committee:

a)      approve its forward work programme.

CARRIED

 

 

11

Update report for director appointments to the board of Watercare Services Limited

 

Resolution number APP/2019/19

MOVED by Mayor P Goff, seconded by Deputy Chairperson C Fletcher:  

That the Appointments, Performance Review and Value for Money Committee:

a)      note that a confidential report is included on today’s committee agenda that provides information to:

i)          make decisions on the shortlist candidates for two director vacancies on Watercare Services Limited

ii)         note that the reports include the skill requirements for the two director vacancies and is confidential due to the personal information relating to candidate applications and curricula vitarum contained in it.

CARRIED

  

 

12        Consideration of Extraordinary Items

 

There was no consideration of extraordinary items.   

 

 

13        Procedural motion to exclude the public

Resolution number APP/2019/20

MOVED by Mayor P Goff, seconded by Deputy Chairperson C Fletcher:  

That the Appointments, Performance Review and Value for Money Committee:

a)      exclude the public from the following part(s) of the proceedings of this meeting.

The general subject of each matter to be considered while the public is excluded, the reason for passing this resolution in relation to each matter, and the specific grounds under section 48(1) of the Local Government Official Information and Meetings Act 1987 for the passing of this resolution follows.

This resolution is made in reliance on section 48(1)(a) of the Local Government Official Information and Meetings Act 1987 and the particular interest or interests protected by section 6 or section 7 of that Act which would be prejudiced by the holding of the whole or relevant part of the proceedings of the meeting in public, as follows:

 

C1       Confidential report: Shortlist candidates for director vacancies on Watercare Services Limited

Reason for passing this resolution in relation to each matter

Particular interest(s) protected (where applicable)

Ground(s) under section 48(1) for the passing of this resolution

The public conduct of the part of the meeting would be likely to result in the disclosure of information for which good reason for withholding exists under section 7.

s7(2)(a) - The withholding of the information is necessary to protect the privacy of natural persons, including that of a deceased person.

In particular, the report contains private information about the candidates that have applied for the two director vacancies on Watercare Services Limited.

s48(1)(a)

The public conduct of the part of the meeting would be likely to result in the disclosure of information for which good reason for withholding exists under section 7.

 

C2       Confidential Report: Review of the Full Time Equivalent Metric within the Chief Executive’s Performance Objectives

Reason for passing this resolution in relation to each matter

Particular interest(s) protected (where applicable)

Ground(s) under section 48(1) for the passing of this resolution

The public conduct of the part of the meeting would be likely to result in the disclosure of information for which good reason for withholding exists under section 7.

s7(2)(a) - The withholding of the information is necessary to protect the privacy of natural persons, including that of a deceased person.

In particular, during this item, the committee will be discussing performance objectives for the Chief Executive and to assist with the context the discussions may have to go wider into terms of employment.

s48(1)(a)

The public conduct of the part of the meeting would be likely to result in the disclosure of information for which good reason for withholding exists under section 7.

 

C3       Confidential report: Chief Executive's performance objectives

Reason for passing this resolution in relation to each matter

Particular interest(s) protected (where applicable)

Ground(s) under section 48(1) for the passing of this resolution

The public conduct of the part of the meeting would be likely to result in the disclosure of information for which good reason for withholding exists under section 7.

s7(2)(a) - The withholding of the information is necessary to protect the privacy of natural persons, including that of a deceased person.

In particular, during this item, the committee will discuss performance objectives for the Chief Executive including possible discussion about terms of employment and remuneration.

s48(1)(a)

The public conduct of the part of the meeting would be likely to result in the disclosure of information for which good reason for withholding exists under section 7.

 

The text of these resolutions is made available to the public who are present at the meeting and form part of the minutes of the meeting.

CARRIED

 

10.59am          The public was excluded.

 

Resolutions in relation to the confidential items are recorded in the confidential section of these minutes and are not publicly available.

 

1.19pm            The public was re-admitted.

 

 

 

restatementS

 

It was resolved while the public was excluded:

 

 

C1

Confidential report: Shortlist candidates for director vacancies on Watercare Services Limited

 

Resolution number APP/2019/21

MOVED by Mayor P Goff, seconded by Deputy Chairperson C Fletcher:  

Restatement

d)      agree that the report and attachments will always remain confidential due to the private information relating to individuals contained in the report

e)      note that at the conclusion of the appointment process the decisions will be made publicly available. 

 

 

C2

Confidential Report: Review of the Full Time Equivalent Metric within the Chief Executive’s Performance Objectives

 

Resolution number APP/2019/23

MOVED by Mayor P Goff, seconded by Deputy Mayor BC Cashmore:  

Restatement

c)         agree that there be no restatement of the resolutions, report and attachments

 

 

C3

Confidential report: Chief Executive's performance objectives

 

Resolution number APP/2019/22

MOVED by Mayor P Goff, seconded by Deputy Mayor BC Cashmore:   

Restatement

b)      agree that there be no restatement of the resolutions, report and attachments.

 

  

 


 

 

 

1.20 pm                                              The Chairperson thanked Members for their attendance and attention to business and declared the meeting closed.

 

CONFIRMED AS A TRUE AND CORRECT RECORD AT A MEETING OF THE Appointments, Performance Review and Value for Money Committee HELD ON

 

 

 

DATE:.........................................................................

 

 

 

CHAIRPERSON:........................................................