Agenda of Budget Committee - 18 November 2014

Budget Committee

18 November 2014

Solid Waste targeted rates and fees 2015/2016 and Waste Management and Minimisation funding through transition

File No.: CP2014/25357

Purpose

1. This report recommends changes to targeted rates and users charges for solid waste services for 2015/2016 to:

· reflect changes in costs

· achieve harmonisation where the service offering is similar.

Mayoral Summary and Recommendations

2. The Waste Management and Minimisation Plan is one of our major environmental initiatives. The proposals in that plan went through an extensive consultation process a couple of years ago. The implementation of the WMMP will take place in the term of this LTP.

3. Staff have recently revised the implementation plan and have proposed a more phased approach. This seems sensible and has been through the Regional Strategy and Policy Committee.

4. Alongside this phased implementation, a phased approach to the introduction of changes to the fees and charges is also proposed. In 2015/16 this involves updating the targeted rate to incorporate the new contract costs and, where relevant, harmonising these In 2016/17 the former Auckland City and Manukau City areas will start a user pays approach to refuse collection and full “pay as you throw” will be implemented from 2019/20.

5. The staff report also proposes removing the subsidy from the solid waste services provided on Waiheke and Great Barrier Islands. Currently these services are subsidised by the ratepayers of the former Auckland City area. The level of subsidy is identified as approximately $525 per property. It is proposed to transition to full cost recovery over 3 years.

6. While I agree generally with the principle that these costs should be recovered from the area that benefits from the service, some concerns have been raised by the relevant Local Boards about the accuracy of the cost allocation and staff have indicated that they will be further reviewing these costs during consultation and therefore I have a slightly different set of recommendations :

Recommendations

7. That for the purposes of developing the draft LTP 2015-25 for consultation, the Budget Committee adopt the proposed changes to solid waste services funding set out below.

a) The indicative targeted rates for waste services, including the pre-booked, on-property inorganic collection as recommended in the report in the previous item on this agenda, in the former council areas for the 2015/2016 year as set out below:

i. Auckland and Manukau $242^{^[1]} (adjusted as appropriate in Auckland to provide for the rates where a ratepayer has opted out of either or both of refuse and recycling services)

ii. North Shore and Waitakere $80

iii. Rodney $90

iv. Franklin and Papakura $100 (adjusted as appropriate in rural Franklin where a ratepayer does not receive a recycling service).

b) A targeted rate for the provision of solid waste services, including the pre-booked, on-property inorganic collection as recommended in the report in the previous item on this agenda, for the Hauraki Gulf Islands of $418 for 2015/2016.

c) The introduction of user charges, billed to the property owner, for refuse for the former Auckland and Manukau City areas be gradually introduced from 2016/2017 financial year.

8. That staff carry out further work on the costs of the refuse collection on the Hauraki Gulf Islands and consult with the community on phasing out the subsidy over three years.

Executive summary

9. It is proposed to introduce changes to funding to:

· reflect changes in service costs

· reflect phasing in of new services

· allow sufficient transition to ensure these services are affordable to residents and ratepayers.

10. The Waste Management and Minimisation Plan is being implemented in stages with new services and funding methods to be introduced gradually from 2015/2016 until full implementation by 2019/2020.

Solid waste targeted rates and fees for 2015/2016

11. It is recommended that the current mix of user pays and targeted rates is maintained for funding solid waste services for 2015/2016 based on the differing services provided in each of the former council areas. The charges in each area will change to reflect movement in costs including, in particular, an increase in contract costs in the former Waitakere City and North Shore City areas for 2015/2016.

12. It is also intended to stage a harmonisation of targeted rates in former council areas receiving similar service delivery and/or where similar contracts for service exist. To that extent it is proposed that harmonised targeted rates are established for legacy Manukau and Auckland City ratepayers; North Shore and Waitakere ratepayers; and Papakura and Franklin ratepayers.

Targeted rates for 2015/2016 will be affected by the introduction of the regionalised on-property, pre-booked inorganic collection service. The effect of this service stream is addressed through a separate report to this committee dealing with both the methodology and funding impacts of a 1 July 2015 service implementation.

Hauraki Gulf Island subsidy

13. It is recommended that council remove the subsidy for the provision of solid waste services for the Hauraki Gulf Islands with this phased over a three year period. The subsidy is approximately $525.00 per property. Hauraki Gulf Island ratepayers are charged the legacy Auckland City targeted rate. The additional costs of providing solid waste services to the Hauraki Gulf Islands is subsidised across the former Auckland City properties at $20 each. The targeted rate for Hauraki Gulf Islands residents will increase from a 2014/2015 rate of $242.40 to approximately $770.00 per annum when the subsidy is fully removed. Staff will conduct further work during the consultation period on the costs of providing services to the Hauraki Gulf Islands.

14. The recommendation ensures that the users of services are meeting the cost of those services and are not subsidised by other ratepayers. With the average Gulf Island Rates expected to fall in 2015/2016 by approximately $160 for Waiheke Island and $270 for Great Barrier Island, see rating policy report attached to the Mayor’s report also on this agenda, it is considered that the removal of subsidy should not present material affordability issues for those ratepayers. The remaining net change is between $5 and $7 per week.

15. Council could consider partial removal of this subsidy where the balance of any subsidy would be funded from the general rate and not just the former Auckland City area.

Future funding for Waste Management and Minimisation Plan

16. It is recommended that the introduction of user charges for refuse be gradually introduced for the former Manukau and Auckland City Council areas from the 2016/2017 financial year. Full user-pays via Pay as you Throw for refuse is expected to operate in these areas from 2019/2020. Targeted rates will continue to cover the costs of recycling and inorganic collection services and for the introduction of organic collections and processing where they become available.

17. This transition will enable both ratepayers and tenants in the former Manukau and Auckland City Council areas to become familiar with the new services, to maximise their diversion of waste to landfill and therefore manage any affordability issues arising from the change.

18. The cost of the new services for average residential household will be approximately $260 per year, an increase of $25 per year, or $0.50 per week. The largest impact of the move to the new services on ratepayers will be approximately $78 per annum, or $1.50 per week, for a large property in the Manukau area. For tenants, the largest impact will be approximately $187 per annum, or $3.60 per week, for a large property in the Manukau area. Tenants in the former North Shore and Waitakere City Council areas are already paying on average $2.25 per week for refuse as user charges via the current prepaid bag service.

Recommendation/s

That for the purposes of developing the draft LTP 2015-25 for consultation, the Budget Committee adopt the proposed changes to solid waste services funding set out below.

a) The indicative targeted rates for waste services, including the pre-booked, on- property inorganic collection as recommended in the report in the previous item on this agenda, in the former council areas for the 2015/2016 year as set out below:

i. Auckland and Manukau $242^{^[2]} (adjusted as appropriate in Auckland to provide for the rates where a ratepayer has opted out of either or both of refuse and recycling services)

ii. North Shore and Waitakere $80

iii. Rodney $90

iv. Franklin and Papakura $100 (adjusted as appropriate in rural Franklin where a ratepayer does not receive a recycling service).

b) To phase out the subsidy for solid waste services for Hauraki Gulf Island in equal steps over three years.

c) A targeted rate for the provision of solid waste services, including the pre-booked, on-property inorganic collection as recommended in the report in the previous item on this agenda, for the Hauraki Gulf Islands of $418 for 2015/2016.

d) The introduction of user charges, billed to the property owner, for refuse for the former Auckland and Manukau City areas be gradually introduced from 2016/2017 financial year.

Background

19. The Waste Management and Minimisation Plan is being implemented in stages with new services and funding methods to be introduced gradually from 2015/2016 until full implementation by 2019/2020. The phasing for service introduction is

· 2015/2016 new on-property pre-booked inorganic collection service

· 2015/2016 commencement of Resource Recovery Network implementation including development of Community Recycling Centres

· 2016/2017 enhanced recycling service commencing with the introduction of 240-litre bins in the former North Shore, Waitakere, rural Franklin, and Rodney areas at current collection contract term end

· 2017 user charge refuse and urban organic service in the former Auckland and Manukau City areas

· 2017/18 onwards roll-out of urban organics service in remaining areas over twelve to eighteen months

· 2019/2020 Pay as you Throw refuse fully implemented across the region, supported by full regional organics collection service and enhanced recycling

· 2019/2022 Resource Recovery Network well established.

20. This phasing allows time for:

· residents to adjust to new services and payment methods, notably those Auckland and Manukau residents where refuse is still rates-funded

· contractors to plan for investment in services and infrastructure

· procurement and service contracts to be established with service providers, or extended where appropriate with current service providers

· refinement of costs through the relevant procurement process, and therefore targeted rates and fees to be finalised.

21. The following principles have been adopted in developing recommendations:

· users of services should pay for the services received

· users of services should be able to directly influence the impacts and benefits received

· options, such as recycling and organic collection services, for waste minimisation must be available to support the diversion of waste to landfill targets

· charging to the source of refuse should encourage waste minimisation through behavioural change

· affordability considerations including the impacts of change in those areas which are currently fully rates-funded for waste services.

Comments

Solid Waste targeted rates and fees for 2015/2016

Refuse and recycling service funding

22. The recommended, indicative, targeted rates for solid waste services are set out in the table below. These are based on the services offered in each area and the current mix of funding methods, user charges for bags and targeted rates. The rates will vary in the former Auckland City Council area where ratepayers opt out of services and in the Franklin area where recycling services aren’t provided.

	Former council area
	MCC	ACC	WCC	NSCC	PDC	FDC	RDC
Services	Refuse, Recycling, Inorganics^{^[3]}
2015/2016 Targeted rate for services	$242	$242	$80	$80	$100	$100	$90
2014/2015 Targeted rate for service	$220.68	$242.40	$23.36	$64.05	$111.19	$129.58	$86.93

23. The change per household shown above reflects:

· general cost of inflation and growth

· proposed introduction of new regional, bookable, on property inorganic collections as recommended in a separate report.

· impact of contract increases for services in the former Waitakere City and North Shore City Council areas

· change in treatment of Waitakere Transfer Station returns now applied to general rates

· harmonisation of targeted rates to reflect service standardisation where contracts or service delivery are consistent

· standardisation of refuse bag pricing across the region.

24. The returns from the Waitakere Refuse Transfer Station are no longer deducted from the cost of services provided across the region. They are credited to the general rates in line with dividends from other council investments including:

· Waste Disposal Services joint venture which operates the Whitford landfill servicing the Manukau area

· Auckland International Airport Limited dividends.

25. Some of the changes also reflect an intention to stage a harmonisation of targeted rates in former council areas receiving similar service delivery and/or where similar contracts for service exist. To that extent it is proposed that harmonised targeted rates are established for legacy Manukau and Auckland City ratepayers; North Shore and Waitakere ratepayers; and Papakura and Franklin ratepayers.

Inorganic

26. The funding recommendation and options on the inorganic pre-booked, on-property collection service is covered by a separate report.

Waiheke and Great Barrier Island subsidy

27. It is recommended that council remove the subsidy for the provision of solid waste services for the Hauraki Gulf Islands and phase this over a three year period. Hauraki Gulf Island ratepayers are charged the legacy Auckland City targeted rate. The subsidy is approximately $525.00 per property. The additional costs of providing solid waste services to the Hauraki Gulf Islands is subsidised across the former Auckland City properties. The targeted rate for these residents will increase from a 2014/2015 rate of $242.40 to approximately $770.00 per annum when the subsidy is fully removed.

28. The recommendation ensures that the users of services are meeting the cost of those services and are not subsidised by other ratepayers.

29. Council could consider partial removal of this subsidy where the balance of any subsidy would be funded from the general rate and not just the former Auckland City area.

30. This will recover the cost of the services provided on the islands and remove the need for former Auckland City Council ratepayers to fund the additional $3 million cost of the service. At present ratepayers in the former Auckland City Council area pay an additional $17.45 each per year to subsidise the service on the Hauraki Gulf Islands. Staff will conduct further work during the consultation period on the costs of providing services to the Hauraki Gulf Islands.

31. It is considered that this should not present material affordability issues for ratepayers as it is expected that the average rates will fall by on $160 on Waiheke and $270 on Great Barrier. The average net change is $5 per week on Great Barrier and $7 per week on Waiheke.

32. It is noted that locally driven initiative funding per head on Waiheke is $80 and on Great Barrier $587 whereas the regional average is $18.

Future funding for Waste Management and Minimisation Plan

Waste Management and Minimisation Plan Funding

33. It is recommended that the funding for the implementation of the Waste Management and Minimisation Plan is as set out in the table below. Officers will advise in detail on the charges for services in the plan prior to the year of introduction. This will allow more accurate advice.

Former TLA Area	2015/2016	2016/2017	2019/2020
Auckland/ Manukau	Service Delivery Status quo plus new inorganics	User pays or T/R Refuse Bin and T/R Organics	PAYT Refuse & T/R Organics/ Recycling/ Inorganics
North Shore/ Waitakere	Service Delivery Status quo plus new inorganics	Status quo (Prepaid Refuse Bag) 240 litre Recycling introduced	PAYT Refuse & T/R Organics/ Recycling/ Inorganics
Papakura/ Franklin	Service Delivery Status quo plus new inorganics	Status quo (Prepaid Refuse Bag) Recycling in rural Franklin	PAYT Refuse & T/R Organics/ Recycling/ Inorganics
Rodney	Service Delivery Status quo plus new inorganics	Introduce prepaid Refuse Bag 240 litre Recycling introduced	PAYT Refuse & T/R Organics/ Recycling/ Inorganics

34. At present multi-unit dwellings may opt out of council provided services in the area of the former Auckland City Council. Officers will report by June 2015 on whether or not to:

· discontinue the current opt-out provision for waste services within the former Auckland City Council area only

· continue the current provision for opt-out within the former Auckland City Council area only

· extend the opt-out provision to the rest of the region not currently eligible.

35. Staff will fully assess the impact of the additional cost of service provision to rural areas and report back for the 2016/2017 annual plan on whether the cost difference justifies a separate charge. This will also include the viability and costs of enhanced recycling and other proposed new services.

Impact of WMMP funding

36. The addition of an organic service and harmonisation of other services:

· Improves environmental outcomes by diverting 47,000 tonnes of organic material from landfill;

· Makes a substantial contribution to the achievement of recycling, reuse and waste minimisation and outcomes;

· Increases the total cost of service provision by approximately $24 million per annum;

· Provides residents with opportunities to manage and minimise the cost of their waste stream.

37. Based on current modelling the indicative impact of the overall cost increase on residents once it is fully implemented is set out in the table below.

Household size	Additional charge per annum	Additional charge per week	Additional charge if don’t use organics or reduce waste volumes
Average household	$25	$0.50	$50
Average large household	$46 (ACC $76, MCC $71)	$0.88 (for ACC $1.50)	$80
Average small household	$12 (High of $60 in Waitakere)	$0.23	$29

38. Even for a large household the changes in the area of the city most impacted once the full package of new services area introduced are modest. The level of change is higher for tenants in those parts of the city which presently have no user pays for refuse. The following section recommends an approach to transition to address these changes.

Transition

39. Staff recommend a quarterly charge to ratepayers, not a rate, be introduced in the former Auckland City Council and Manukau City Council areas in 2017 to fund refuse services. Prior to its introduction staff will test this against other user pays options to ensure the one that best meets councils objectives for waste minimisation and economic efficiency is implemented. This charge would cover the provision of:

· prepaid bins in the former Auckland City Council area utilising the existing bin allocation

· prepaid bags or bins in the former Manukau City Council area.

40. The new organic service would be funded from the targeted rate and introduced at the same time as the change to direct billing in former Auckland and Manukau.

41. Those ratepayers who were landlords may, if they wished, pass these charges onto tenants. The introduction of these charges would allow residents and ratepayers to acclimatise to the new services. User charges for refuse are already in place in all other legacy areas. Once the full package of services and Pay as you Throw funding for refuse was introduced they will be better able to manage their waste volumes and associated charges.

42. This aligns with the overall phasing in of new services as set out in the table in section 29 above.

43. At present Watercare Services Ltd charges property owners for its water and wastewater services in a manner similar to that proposed in paragraph 34, above. Council is advised that Housing New Zealand (HNZ) may not pass these costs onto its tenants, choosing to absorb them as a landlord. Irrespective of HNZ’s cost recovery methods, council will engage with Housing New Zealand to determine an appropriate approach to billing with this major landlord.

Consideration

Local board views and implications

44. The fees discussed in this report are regional fees and accordingly the decisions proposed herein are regional.

45. Local boards receive regular reports on council’s progress towards implementing the WMMP through the Infrastructure and Environmental Services update reports to the local boards. Solid Waste staff also present to local boards at relevant workshops and meetings.

46. There were staff supported workshops in October 2014 with local board representatives where the matters addressed in this report were discussed. It was not until the workshop held 20 October that local boards could consider the proposed fees for 2015/2016.

Māori impact statement

47. Staff do not hold information on the ethnicity of residents and ratepayers. The impact on Maori will be similar to the impact on other residents and ratepayers.

48. As noted in the WMMP, the tangata whenua world view reflects the WMMP’s emphasis on an integrated life cycle approach to the management of natural resources and the concepts of Zero Waste, waste recovery and waste minimisation

49. The work to date with Mana Whenua and Maori is the beginning of a journey towards building collaboration and capacity that create a mind-set and behaviour change to seeing waste as a resource and minimising waste to landfill. Tailored engagement and development approaches to working with Mana Whenua and Maori have been developed

50. The Independent Māori Statutory Board has two members on the Budget Committee who will consider the Mayor’s Proposal on financial/rating policies including options for setting the social housing rents.

Significance

51. The recommendations in this report are significant as they could generate wide public interest. Rates must be included in the Funding Impact Statement and will be consulted on as part of the LTP process.

Implementation

52. Implementation issues are discussed in the report.

Attachments

There are no attachments for this report.

Signatories

Authors

Andrew Duncan - Manager Financial Policy

Ian Stupple – Manager Solid Waste

Authorisers

John Dragicevich - Manager Infrastructure and Environmental Services

Matthew Walker - Manager Financial Plan Policy and Budgeting

Kevin Ramsay - Chief Financial Officer

Budget Committee

18 November 2014

Solid Waste: Inorganic Collection Service methodology and funding: Long Term Plan 2015-2025.

File No.: CP2014/25358

Purpose

1. The purpose of this report is to recommend a new methodology and funding for the inorganic collections and processing for 2015/2025 to support the implementation of the Waste Management and Minimisation Plan (WMMP) during the period of the Long Term Plan 2015-2025.

Mayoral summary and recommendations

2. The inorganic collection has been the subject of much debate over the years by the various legacy councils. There are currently a variety of levels of service and approaches to funding this service.

3. The staff proposal is for a uniform level of service and approach to funding. The level of service proposed is an annual on-property, pre-booked pick-up of inorganic material. The funding approach proposed is a $24 targeted rate for each property in the serviced area.

4. On the basis of the benefits outlined in the report i.e.

· diversion of as many materials away from landfill as possible

· reduction in the amount of illegal dumping anticipated

· cleaner and safer streets creating health and safety benefits for residents and contractors

· community involvement and a focus on sustainability

· linkages between inorganic collections and the establishment of Community Recycling Centres.

5. I support the approach outlined and recommend as follows:

Recommendations

That for the purposes of developing the draft LTP 2015-25 for consultation, the Budget Committee adopt the proposed changes to the inorganic collection service methodology and funding as set out below.

a) The introduction of a standard pre-booked, on property inorganic collection service.

b) The proposed targeted rates for Solid Waste services include the cost of a regional, pre-booked, on-property inorganic collection commencing 1 July 2015.

Executive summary

6. The methodology recommended for the collection of the Inorganics Collection service is an annual service, pre-booked via an on-line booking schedule booked with the material to be collected from within the property boundary, not from the kerbside. This is in line with the Waste Management and Minimisation Plan (WMMP). The improved service will cost $8.4 million per year. The current services cost $7.2 million.

7. The service change is designed to feed re-usable and recyclable materials to the Resource Recovery Network to ensure as many materials as possible are diverted from landfill, while also creating opportunities for local businesses and social enterprises through repair, refurbishment, dismantling, and sale of items collected. The WMMP intends that once the Resource Recovery Network becomes fully operational the requirement to offer an inorganic collection will be eliminated.

8. Staff recommend that the new inorganic service be funded from a targeted rate on all properties for whom the service is available with this targeted rate estimated to be approximately $24 per rateable property.

9. The proposed funding method supports inorganic volumes collected and processed, until the Resource Recovery Network is developed. This recognises the residents and wider community support for the new service as developed during the WMMP consultation and reconfirmed during recent surveys.

10. Current Inorganics collection contracts conclude on the 30 June 2015 and a procurement process is underway to commence the new service, based on the recommendation of a fully rates funded, on-property, pre-booked collection. The extension of current contracts is not a viable option in terms of service continuity. The cost of providing the service in 2014/2015 based on the legacy council service levels ranging from nil, every two years to annual kerbside, is approximately $7.2million compared with the consistent regional service of approximately $8.4million.

Recommendation/s

a) The introduction of a standard pre-booked on property inorganic collection service.

b) The proposed targeted rates for Solid Waste services include the cost of a regional, pre-booked, on-property inorganic collection commencing 1 July 2015.

Background

11. The current inorganic collection services and funding methods vary across the region. This is summarised in the table below:

Former TLA areas	Funding Method	Frequency
Auckland City	Rates Funded	Biennial
Manukau City	Rates Funded	Annual
North Shore City	Rates Funded	Annual
Papakura District	Rates Funded	Annual
Waitakere City	Partial User Pays ($25)	Annual
Franklin District	Partial User Pays ($25 of which $10 to charity)	n/a
Rodney District	No service	n/a

12. Only the former Waitakere City offered an on-property collection. In Franklin there are organised drop off days at pre-arranged sites.

13. The WMMP proposed a consistent inorganic collection service to be introduced across Auckland from July 2015 funded from a targeted rate. Submissions on the WMMP demonstrated a strong level of support for a consistent rates-funded inorganic collection, with 72% of all 2035 submitters agreeing with either an annual (55% support) or biennial service (17% support). The level of support from the different local board areas ranged from between 70-88%.

14. As part of the draft Long Term Plan 2015-2025 process, further investigation on variations on, or alternatives to, the proposed annual, pre-booked, on property service have been undertaken. A survey of over 900 Aucklanders was conducted in early October 2014 to test the support for these variations and options. This was broadly representative of the Auckland adult population by age, gender, ethnicity, and geographic area. The approximate margin of error was 3.3%.

15. Respondents were provided context around 4 different options, including the total cost of each option and the comparison with the total cost of the current disparate service which is $7.2m in 2014/2015. Results to the question: “which of the four different options do you most prefer?” were as follows, indicating a strong preference from around 70% of respondents in support of an annual or biennial rates funded service:

Options Considered	Response rate	Cost
Option 1: Annual booked service	43%	$8.4m
Option 2: Booked service every two years	27%	$5.4m
Option 3: Annual booked service with user charge	20%	$4.5m
Option 4: No service	4%	$1.0m
I don’t know	6%

16. To inform the design of this service and to shape procurement activities to support this service, trials of the proposed methodology were conducted in Pakuranga and Howick during October and November 2013 with the following results:

· over 200 households agreed to participate in the trial

· an average of 110kg was collected per household

· a large proportion of materials which were put out could be recycled or reused and therefore diverted from landfill. At least 54% of material collected could be recycled or reused. If waste timber, which currently has a cost to process into industrial fuel is included, 75% of the materials collected were considered recoverable when processed through a Community Recycling Centre

· feedback from residents was largely positive, especially after the comparative social/ environmental benefits and costs of the two methodologies were explained to them.

17. In addition the trials supported the benefits anticipated from the proposed new service including:

· diversion of as many materials away from landfill as possible

· reduction in the amount of illegal dumping anticipated

· cleaner and safer streets creating health and safety benefits for residents and contractors

· community involvement and a focus on sustainability

· linkages between inorganic collections and the establishment of Community Recycling Centres.

Comments

Standard regional inorganic collection service

18. Staff recommend the provision of a pre-booked on property inorganic collection service. This will be available to all eligible residential rateable properties with a predetermined collection volume, available on an annual basis. The WMMP proposed that this would be targeted rates-funded. Householders will pre-book a collection service using an on-line scheduling system and materials will be collected from within the householder’s property boundary, not from the kerbside as at present.

19. The new service generates re-usable and recyclable materials for the Resource Recovery Network currently under development. This will ensure as many materials as possible are diverted from landfill while also creating opportunities for local businesses and social enterprises through repair, refurbishment, dismantling, and sale of items.

20. Consideration was also given to continuing the status quo. However, the current system results in:

· untidy streets where the service is kerb-side

· destruction of useable items

· an estimated 25,000 tonnes of material collected unnecessarily and sent to landfill

· incidences of illegal dumping

· health and safety issues for both the public and collection staff and contractors.

Funding

21. Staff recommend that the inorganic service, delivered from 1 July 2015, be funded from the solid waste targeted rate. The cost of the service adds approximately $24 to each eligible rate or service property. If take up of the service is greater than assumed in the budget, the provision of the service will be extended beyond 12 months to ensure the budget is not exceeded in any one year. If the service is very successful, it will effectively have a slightly longer than 12 month collection cycle.

This funding method will:

· provide one rates funded, on-site, with a set volume per property, pre-booked inorganic collection per year for every ratepayer, who receives the service from 2015 onwards, as per the WMMP

· address the negative impacts of the current kerbside inorganic collections which include inconsistency of service levels; untidy streets where the service is kerb-side; destruction of useable items; an estimated 25,000 tonnes of material collected unnecessarily sent to landfill; incidences of illegal dumping; and health and safety issues for both the public and collection staff and contractors

· provide recyclable and reusable material for community recycling centres as the resource recovery network develops

· meet the desire expressed in survey responses for the continuation of the new service

· ensure continuation of procurement for an award of contract in February 2015 and service commencement in July 2015.

22. The option of charging those who requested the service directly at around $100 per collection was also considered. This is because only 1 in 6 residents use this service and the others subsidise it. This would allow the targeted rate to be reduced by around $17 for each eligible ratepayer. This directly links a portion of the cost of the service to those who are benefiting from it. However, the additional cost would likely reduce use of the service and could impact on the volumes of recyclable material available for the resource recovery network as is demonstrated in the former Waitakere City area.

23. As council will be providing this service via contracted third parties, if direct user pays was the preferred option then administration costs would effectively be reduced by exiting the service completely. Residents would make arrangements for the disposal of inorganic waste directly with the private sector provider.

24. Local implications in terms of changes from the current inorganic service provision in the former Territorial Local Authority (TLA) areas against the options considered is summarized in attachment A.

Consideration

Local board views and implications

25. The methodology and funding discussed in this report are regional and, accordingly, the decisions proposed herein are regional.

26. Local boards receive regular reports on council’s progress towards implementing the WMMP through the Infrastructure and Environmental Services update reports to the local boards. Solid Waste staff also present to local boards at relevant workshops and meetings.

27. There were staff supported workshops in October 2014 with local board representatives where the matters addressed in this report were discussed. However, it was not until the workshop held 20 October that local boards could consider the proposed fees for 2015/2016.

Māori impact statement

28. Staff do not hold information on the ethnicity of residents and ratepayers. It is considered that the impact on Maori will be similar to the impact on other residents and ratepayers.

29. As noted in the WMMP, the tangata whenua world view reflects the WMMP’s emphasis on an integrated life cycle approach to the management of natural resources and the concepts of Zero Waste, waste recovery and waste minimisation.

30. The work to date with Mana Whenua and Maori is the beginning of a journey towards building collaboration and capacity that create a mind-set and behaviour change to seeing waste as a resource and minimising waste to landfill. Tailored engagement and development approaches to working with Mana Whenua and Maori have been developed.

31. The Independent Māori Statutory Board has two members on the Budget Committee who will consider the Mayor’s Proposal on financial/rating policies including options for setting the social housing rents.

Significance

32. The recommendations in this report are significant as they could generate wide public interest. Rates must be included in the Funding Impact Statement and will be consulted on as part of the LTP process.

Implementation

33. Implementation issues are discussed in the report.

Attachments

There are no attachments for this report.

Signatories

Authors

Andrew Duncan - Manager Financial Policy

Ian Stupple – Manager Solid Waste

Authorisers

John Dragicevich - Manager Infrastructure and Environmental Services

Matthew Walker - Manager Financial Plan Policy and Budgeting

Kevin Ramsay - Chief Financial Officer

Budget Committee

18 November 2014

Council parent measures and targets

Auckland Development Theme

Regional Planning

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Produce all plans and agreements according to legislative requirements	Percentage of unitary and area plan changes and Notices of Requirement processed within statutory timeframes	100%	100%	100%	100%	100%	100%
	Percentage of adopted core strategies, policies and plans incorporating Māori outcomes or developed with Māori participation	100%	85%	85%	85%	85%	85%
Provide policy and strategic advice, leadership, facilitation and advocacy to support Auckland’s economic development.	Percentage of key performance indicators in Auckland Economic Development Strategy that are met or improving	74%	78%	80%	80%	80%	80%
	Number of economic initiatives with Maori	31	16	Establish new baseline	Maintain or improve	Maintain or improve	Maintain or improve
	Number of economic, business, and city building opportunities facilitated through the Auckland Council global engagement programme	60	N/A	50	50	50	50
	Percentage of local economic development action plans developed and reviewed annually	N/A	80%	80%	80%	80%	80%
Develop and champion environmental strategies and policies for the present and future generations of Auckland that are effective, evidence-based and actionable	Proportion of actions from strategies and action plans that are being implemented according to time frames	N/A	N/A	80%	80%	80%	80%
Protect and conserve Tāmaki Makaurau / Auckland’s historic heritage and Māori cultural heritage for the benefit and enjoyment of present and future generations.	Number of historic heritage places and areas formally protected in the unitary plan	2177	N/A	2180	2180	2180	2300
	Number of sites and places of significance to mana whenua formally protected in the unitary plan	61	N/A	61	61	100	550
	Percentage of Aucklanders satisfied with historic heritage management in Tāmaki Makaurau / Auckland	N/A	N/A	75%	75%	75%	80%

Local Planning

NB regional target for this local activity

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Facilitate large transformation projects and Implement strategies for enhancing the city centre	Percentage of transformation and city centre masterplan projects delivered on time and within budget	80%	90%
	Percentage of city transformation projects contributing to Māori outcomes	50%	100%

Environmental Management & Regulation Theme

Regulation

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Facilitate and enable the building of affordable and enduring neighbourhoods	Number of dwellings and sites consented towards Auckland housing targets	N/A	New measure	16,000	4,250	N/A	N/A
Provide safe access to beaches and coastal areas for recreation	Proportion of time bathing beaches are suitable for contact recreation	92%	92%	92%	92%	92%	92%
Deliver a customer focused building consents and compliance monitoring service that meets statutory requirements	Percentage of customers satisfied with the overall quality of building control service delivery	44%	60%	53%	54%	55%	56%
	Percentage of building consent applications processed within 20 statutory days	99%	100%	100%	100%	100%	100%
Deliver timely, cost effective and customer focused resource consent processing services	Percentage of customers satisfied with the overall quality of resource consents service delivery	44%	50%	65%	65%	65%	65%
	Percentage of non-notified resource consent applications processed within 20 statutory days	95%	100%	100%	100%	100%	100%
	Percentage of notified resource consent applications processed within 70 statutory days	78%	100%	100%	100%	100%	100%
	Percentage of requests by Iwi that are relevant and within their area of interest that are responded to within three statutory days^{^[4]}	95%	100%	100%	100%	100%	100%
Respond fairly and effectively to excessive noise related incidents and complaints	Percentage of noise complaints responded to within 30 minutes for urban areas or 60 minutes for rural areas	82%	80%	80%	80%	80%	80%
	Percentage of complainants satisfied with noise control services	43%	New measure	50%	51%	52%	53%
Protect public health through licensing and compliance of food, health, and hygiene premises to legislative requirements	Percentage of customers satisfied with the food and hygiene licensing service	73%	New measure	70%	70%	70%	75%
	Percentage of registered food premises graded annually	89%	98%	95%	95%	95%	95%
	Percentage of D/E^{^[5]} graded food premises re-inspected within one month	86%	85%	95%	95%	95%	95%
Protect public health through licensing and compliance of alcohol premises to legislative requirements.	Percentage of high risk alcohol premises inspected annually	TBD	90%	100%	100%	100%	100%
	Percentage of customers satisfied with the alcohol licensing services	62%	New measure	66%	67%	68%	69%
Reduce public nuisance through licensing, education, and the enforcement of relevant bylaws.	Percentage of bylaw-related requests for service (e.g. illegal signs, public nuisance, street trading) responded to within three days	66%	New measure	80%	80%	80%	80%
Provide dog, stock, and other animal management services to Aucklanders	Percentage of urgent animal management complaints such as dog attacks responded to within one hour	98%	80%	95%	95%	95%	95%
	Percentage of known dogs that are registered^{^[6]}	98%	New measure	99%	100%	100%	100%

Solid waste & environmental services

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Manage land use and development on Council's closed landfills to safeguard the region's environment, productivity and economic value of soil	Percentage of Council controlled closed landfill discharge consents achieving Category one or two compliance rating	100%	97%	98%	98%	98%	98%
Facilitate action to restore the quality of Auckland’s waterways and harbours	Proportion of catchments where sources of key contaminants are identified and impact mitigation measures are in place	10%	Less than 12.5%	10%	30%	30%	30%
	Proportion of catchments with stable or improving Macroinvertebrate Community Index	8%	New measure	8%	11%	11%	11%
Support Aucklanders to reduce their environmental footprint through effective education, communications, programmes and community driven projects	Proportion of schools participating in sustainability education programmes	58%	New measure	58%	58%	58%	58%
Enhance the Region’s biodiversity by actively managing and improving the extent of indigenous ecosystems and species and by promoting biodiversity best practice	Number of hectares of new forest or wetland habitat established on regional parks	8	8	8	8	8	8
	Percentage of indigenous ecosystems under active management	68%	5%	68%	68%	68%	68%
	Percentage of threatened species under active management	34%	29%	34%	34%	34%	34%
Reduce the impact of pest animals, plants and pathogens on the natural environment	Percentage land area with less than 5% residual trap catch for possums	50%	50%	50%	51%	52%	55%
	Proportion of kauri areas on council land that have active management or exclusion measures in place for kauri dieback disease	N/A	50%	55%	60%	70%	100%
	Number of hectares under community pest control	85,000	62,000	88,000	89,000	90,000	93,000
	Proportion of environmental programmes led or supported, with Māori participation	15%	New measure	15%	15%	15%	15%
Plan and provide reliable household waste management and processing service	Percentage of customers satisfied with overall reliability of waste collection services	N/A	New measure	75%	76%	76%	76%
Plan and enable reliable waste minimisation	Domestic kerbside refuse per capita per annum	150kg	Less than or equal to 150	160kg	160kg	110kg	110kg
Plan and enable reliable waste minimisation	Total number of Resource Recovery Facilities^{^[7]}	1	1	2	3	4	5

Stormwater management

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Enhance and protect the stormwater receiving environments for the people of Auckland through sustainable management of the stormwater system.	Percentage of customers satisfied with Auckland Councils Stormwater management	50%	50%	50%	50%	50%	50%
	Percentage of mana whenua satisfied with stormwater management	7%	Set baseline	7%	7%	7%	7%
Manage the stormwater network to minimise the risks of flooding to Aucklanders	The number of flooding events that occur and the associated number of habitable floors affected per 1000 properties connected to Auckland Councils stormwater network (DIA)	N/A	New measure	1 per 1000 properties	1 per 1000 properties	1 per 1000 properties	1 per 1000 properties
Manage the stormwater network to minimise the risks of flooding to Aucklanders	The median response time to attend a flooding event, measured from the time that Auckland Council receives notification to the time that service personnel reach the site (DIA)	1.6 hours	New measure	2 hours	2 hours	2 hours	2 hours
Manage the stormwater network to minimise the risks of flooding to Aucklanders	Stormwater manholes that pop open in flood events are made safe within two hours	100%	100%	100%	100%	100%	100%
Manage the stormwater network to minimise the risks of flooding to Aucklanders	The number of complaints received about the performance of the stormwater system per 1000 properties connected to Auckland Councils stormwater system (DIA)	0.91 per 100 properties	New measure	3 per 1000 properties	3 per 1000 properties	3 per 1000 properties	3 per 1000 properties
Enhance and protect the stormwater receiving environments through sustainable management of the stormwater system	Auckland Council Stormwater compliance with resource consents for discharge from its stormwater system, measured by the number of: a) abatement notices; and b) infringement notices; and c) enforcement orders; and d) successful prosecutions, received in relation those resource consents (DIA)	N/A	New measure	0	0	0	0
	The ratio of length of watercourse consented to be physically improved versus physically degraded in the current year^{^[8]}	N/A	New measure	3	3	3	3

Governance & Support Theme

Governance & democracy

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Ensure communities can easily engage in Council decision making and have access to information	Percentage of residents who feel they can participate in Auckland Council decision-making	N/A	50%	50%	50%	50%	50%
	Percentage of Māori residents who feel they can participate in Auckland council decision-making	N/A	50%	50%	50%	50%	50%
	Number of complaints regarding council democratic processes upheld by the Auditor General or Ombudsman	0	0	0	0	0	0
To support elected members, council and Māori to work together to achieve better outcomes for Tāmaki Makaurau – Auckland and enable Council to effectively contribute to Māori well-being	Percentage of Māori organisations who consider they have an appropriate working relationship with council	27%	75%	80%	85%	85%	90%
	Number of formalised relationship arrangements between the council and Mana Whenua^{^[9]}	10	19	19	19	19	19

Organisational support

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Manage quality and financially prudent city park services	Percentage of city park service requests completed on time	90%	90%	90%	90%	90%	90%
Ensure readiness to respond effectively to emergency civil defence situations and hazards	Overall CDEM capability assessment score^{^[10]}	N/A	80%	80%	85%	85%	85%
Provide education, support, and training to develop a resilient community	Percentage of Aucklanders prepared at home for an emergency	N/A	27%	30%	33%	36%	39%
	Percentage of Aucklanders covered by Community Response Plans	35%	55%	75%	95%	100%	100%
Provide emergency management and rural fire capability to manage fire and emergencies quickly and effectively	Percentage of incidents requesting attendance by New Zealand Fire Service responded to within 12 minutes	N/A	85%	85%	85%	85%	85%

Parks, Community & Lifestyle Theme

Local community services

NB regional target for this local activity as well as the local targets

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Deliver a variety of events, programmes and projects that improve safety, connect Aucklanders and engage them in their city and communities	Percentage of Aucklanders that feel connected to their neighbourhood and local community	74%	New measure	75%	77%	79%	81%-83%

Regional community services

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Provide access to a broad range of information in a variety of formats to support reading, discovery and participation.	Percentage of customers satisfied with the range of collection items available	72%	New measure	70%	71%	72%	73%
	Percentage of Maori satisfied with the range of collection items available	68%	New measure	70%	71%	72%	73%
	Number of library items borrowed (millions)	16.1	New measure	15.0	15.0	15.0	15.0
	Percentage of items borrowed that are e-collections (e.g. eBooks, eAudiobooks)	3%	New measure	5%	10%	15%	25%
	Percentage of customers satisfied with the Auckland Libraries website	79%	New measure	75%	75%	75%	75%
Provide access to a broad range of information in a variety of formats to support reading, discovery and participation.	Number of visits to the Auckland Libraries website (millions)	7.0	New measure	7.1	7.2	7.3	7.4
Enable Aucklanders and communities to express themselves and improve their well-being through customer-centric advice, funding, facilitation and permitting	Percentage of successful funding applications (where the main beneficiary is Maori organisations, individuals or Kaupapa Maori) as a percentage of all successful applications	N/A	New measure	12%	12%	13%	13%
	Total regional and local events taking place across the city	2,533	New measure	2,500	2,500	2,500	2,500
Deliver a variety of events, programmes and projects that improve safety, connect Aucklanders and engage them in their city and communities.	Percentage of all assets that are graffiti free across the city	94%	85%	92%	93%	94%	95%
	Percentage of Aucklanders that feel Auckland is an eventful, fun and exciting city	N/A	New measure	70%	70%	72%	72%-75%
	Percentage of Aucklanders that feel art and culture is part of their everyday life	N/A	New measure	60%	65%	70%	75%
Provide safe, reliable and accessible social infrastructure for Aucklanders that contributes to placemaking and thriving communities	Percentage of tenants satisfied with provision and management of 'housing for older people'	75%	80%	75%	75%	75%	75%

Regional parks sport & recreation

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Provide and maintain cemeteries, memorial areas and facilities for families, friends and visitors	Percentage of visitors satisfied with the presentation of cemeteries	77%	90%	80%	81%	82%	83%
Protect and conserve the values and features of Auckland’s volcanic heritage	Percentage of public satisfied with the quality of care of volcanic features	64%	75%	70%	72%	74%	75%
	Percentage of Mana Whenua organisations satisfied with the quality of care of volcanic features	0%	75%	20%	30%	40%	50%
Manage the Auckland Botanic Gardens as a premier destination for sustaining the biodiversity of the Auckland region through education and research, as well as a place for recreation.	Number of New Zealand native plants grown for re-vegetation programmes in the Botanic Gardens	65,000	60,000	60,000	60,000	60,000	60,000
Manage regional parks as part of the open space network for the use and enjoyment of the community	Percentage of the public who have used a regional park in the last 12 months	76%	80%	76%	76%	76%	76%
	Percentage of park visitors satisfied with the overall quality of their visit	96%	90%	96%	96%	96%	96%
Provide, protect, conserve and enhance the natural and cultural features in regional parks	Number of volunteer hours worked in regional parks each year	79,013	92,000	80,000	80,000	80,000	82,000
	Number of formalised arrangements with Maori that provide for the management of specific cultural sites within regional parks	N/A	New measure	3 per annum	3 per annum	3 per annum	1 per annum
Lead and coordinate implementation of the Auckland Sport and Recreation Strategic Action Plan	Percentage of residents participating at least once per week in sport and recreation	70%	80%	71%	72%	72%	72%

Budget Committee

18 November 2014

CCO measures and targets

Water Supply & Wastewater Theme

Water Supply

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
Provide uninterrupted access to safe, clean and drinkable water	The extent to which the local authority's drinking water supply complies with part 4 of the drinking-water standards (bacteria compliance criteria)	100.0%	New Measure	100%	100%	100%	100%
	The extent to which the local authority's drinking water supply complies with part 5 of the drinking-water standards (protozoal compliance criteria)	100.0%	New Measure	100%	100%	100%	100%
	Median response time for attendance for urgent call-outs: from the time that the local authority receives notification to the time that service personnel reach the site.	N/A	New Measure	≤60 mins	≤60 mins	≤60 mins	≤60 mins
	Median response time for resolution of urgent calls-outs: from the time that the local authority receives notification to the time that service personnel confirm resolution of the fault or interruption	N/A	New Measure	≤5 hours	≤5 hours	≤5 hours	≤5 hours
	Median response time for attendance for non-urgent call-outs: from the time that the local authority receives notification to the time that service personnel reach the site	N/A	New Measure	≤2 days	≤2 days	≤2 days	≤2 days
	Median response time for resolution of non-urgent call-outs: from the time that the local authority receives notification to the time that service personnel confirm resolution of the fault or interruption	N/A	New Measure	≤5 days	≤5 days	≤5 days	≤5 days
	The total number of complaints received by the local authority about any of the following: a) drinking water clarity b) drinking water taste c) drinking water pressure or flow d) continuity of supply e) the local authority's response to any of these issues expressed per 1000 connections to the local authority's networked reticulation system	N/A	New Measure	≤10	≤10	≤10	≤10
	The percentage of real water loss from the local authority's networked reticulation system	13.9%	New Measure	13%	13%	13%	13%
	The average consumption of drinking water per day per resident within the territorial authority district	270	New Measure	272 +/- 2.5%	270 +/- 2.5%	268 +/- 2.5%	253 +/- 2.5%

Wastewater

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
Provide reliable wastewater services and manage discharges to maintain or improve the health of the environment	The number of dry weather overflows from the territorial authority's sewerage system, expressed per 1000 sewerage connections to that sewerage system	N/A	New Measure	≤10	≤10	≤10	≤10
	Compliance with the territorial authority's resource consents for discharge from its sewerage system measured by the number of: a) abatement notices b) infringement notices c) enforcement orders d) convictions received by the territorial authority in relation to those resource consents	a) 0 b) 0 c) 0 d) 0	New Measure	a) ≤2 b) ≤2 c) ≤2 d) 0	a) ≤2 b) ≤2 c) ≤2 d) 0	a) ≤2 b) ≤2 c) ≤2 d) 0	a) ≤2 b) ≤2 c) ≤2 d) 0
	Attendance at sewerage overflows resulting from blockages or other faults: median response time for attendance - from the time that the territorial authority receives notification to the time that service personnel reach the site	N/A	New Measure	≤60 mins	≤60 mins	≤60 mins	≤60 mins
	Attendance at sewerage overflows resulting from blockages or other faults: median response time for resolution - from the time that the territorial authority receives notification to the time that service personnel confirm resolution of the blockage or other fault	N/A	New Measure	≤5 hours	≤5 hours	≤5 hours	≤5 hours
	The total number of complaints received by the territorial authority about any of the following: a) sewerage odour b) sewerage system faults c) sewerage system blockages d) the territorial authority's response to issues with its sewerage system expressed per 1000 connections to the territorial authority's sewerage system	N/A	New Measure	≤50	≤50	≤50	≤50

Economic & Cultural Lifestyle Theme

Economic growth and visitor economy

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
Promote and develop Auckland as a national and international visitor and business destination, including through the attraction, facilitation, funding and delivery of major events	Total visits to www.aucklandnz.com	New measure	3million	3.4million	3.8million	4million	New measure
	Percentage of Customers satisfied with visitor information centres and services	90%	90%	90%	90%	90%	90%
	RORI^{^[11]} from major events invested in	$47m	$49m	$86m	$49m	$55m to $75m over this time period	$47m
	% customers satisfied with delivered major events	85%	85%	85%	85%	85%	85%
Deliver information, advice, programmes and initiatives to attract and develop investment, businesses and a skilled workforce	Percentage of stakeholders satisfied with provision of business advice, start-up, training and mentoring programmes	85%	85%	85%	85%	85%	85%
	Number of businesses that have been through an ATEED programme or benefitted from an ATEED intervention (total businesses and Maori businesses)	New measure	Total - 1500 including Maori businesses - 100	Total - 1500 including Maori businesses - 100	Total - 1500 including Maori businesses - 100	Total - 1500 including Maori businesses - 100	New measure
	Facilitation of the establishment, or significant expansion, of multinational and local companies in target sectors	New measure	5	5	5	5	New measure
	Number of live signatories to the Youth Traction Hub Employers Pledge^{^[12]}	New measure	50	50	50	50	New measure

Regional Facilities

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
We bring people together and help provide identity through memorable stadium events	Number of Commercial Event Days at Stadiums^{^[13]}	519	New measure	779	775	785	785
	Number of Community Event Days at Stadiums^{^[14]}	961	New measure	960	970	980	990
	Visitor Satisfaction with experience at Auckland Stadiums	88%	New measure	88%	88%	88%	88%
We care for our collections for today and for future generations to enjoy and to bring cultural awareness of Art and Wildlife to Auckland and its visitors	Total number of visitors to the Auckland Zoo and Auckland Art Gallery	1,140,711	1,140,000	1,175,000	1,165,000	1,185,000	1,190,000
	Visitor Satisfaction with experience at Auckland Zoo and the Auckland Art Gallery	94%	88%	94%	94%	94%	94%
	Number of Maori projects annually	10.00	New measure	10.00	10.00	10.00	10.00
Provider of Convention events and live arts and entertainment experiences for Aucklanders and visitors to our city Leader of arts and entertainment in New Zealand	Number of publically available Performing Arts Performances programmed by Auckland Live	825	New measure	820	825	830	835
	Visitor Satisfaction with experience at Auckland Live Events	95%	95%	95%	95%	95%	95%

Auckland Development Theme

Waterfront Development

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
Deliver initiatives to make the waterfront dynamic, well-connected, culturally-rich, safe and sustainable, for the enjoyment of Aucklanders and visitors	Percentage of visitors surveyed satisfied with their experience of the public spaces on the city centre waterfront	81%	New measure	75%	75%	75%	77%
	Percentage of Aucklanders surveyed who have visited the city centre waterfront in the past year	73%	New measure	73%	73%	73%	74%
	Number of significant Māori initiatives implemented per annum	37	New measure	42	47	52	60
Enhance and manage assets and services in a way that attracts private investment and optimises financial returns, for the benefit of Auckland Council	Return on Equity on commercial assets and services	9.4%	New measure	8.8%	8.4%	8.1%	7.5%
Provide a safe marina environment and world class facilities	Percentage of customers surveyed satisfied overall with marina facilities and services	73%	New measure	73%	74%	75%	78%

Property Development

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
Properties are managed for Auckland Council and Auckland Transport achieves optimum net returns and are maintained to be fit for purpose	Return on Investment on like for like properties^{^[15]}	2.2%	4%	2%	2%	2%	2.3% to 2.6%
Properties are managed for Auckland Council and Auckland Transport achieves optimum net returns and are maintained to be fit for purpose	Occupancy rate for tenantable properties^{^[16]}	New Measure	New Measure	95%	95%	95%	95%

Governance & Support Theme

Investment

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
Manage council investments to optimise returns	Return on equity (ROE) for ACIL group	26.5%	12.9%	7.6%	7.6%	13.5%	8%-13.5%
Manage council investments to optimise returns	Rolling 10 year return for diversified financial assets portfolio^{^[17]}	12.9%	Equal or exceed return on reference portfolio	Equal or exceed ROE on reference portfolio	Equal or exceed ROE on reference portfolio	Equal or exceed ROE on reference portfolio	Equal or exceed ROE on reference portfolio

Transport Theme

Roads and Footpaths

Note: Table below will be subject to change following further Auckland Transport Board consideration.

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
Provide an effective, efficient and safe road, cycling and walking network	Annual number of morning peak (7am-9am) car trips avoided through travel planning initiatives	12,800	16,700	17,500	18,400	20,240	22,264
	Number of walking trips into the city centre in the morning peak (on one given day)	5,400	5,500	5,600	5,700	5,800	6,000
	Annual number of cycling trips in designated areas in Auckland: - During Morning peak - All day	129,300 (morning peak) 871,000 (all day)	142,200 (AM peak) 958,000 (all day)	156,400 (morning peak) 1,054,000 (all day)	172,000 (morning peak) 1,159,400 (all day)	173,720 (morning peak) 1,275,340 (all day)	191,092 (morning peak) 1,402,874 (all day)
	Arterial road network productivity (Percentage of road corridor productivity maintained or improving on key arterial routes)^{^[18]}	51% of the ideal achieved	53% of the ideal achieved	54% of the ideal achieved	55% of the ideal achieved	55% of the ideal achieved	55% of the ideal achieved
	Travel times along key strategic freight routes during the inter-peak (9am-4pm)	85% of trips along following routes travelled in time specified:^{^[19]}	Maintain travel times for 85th percentile on all nominated freight routes	Maintain baseline travel times for the 85th percentile	Maintain baseline travel times for the 85th percentile	Maintain baseline travel times for the 85th percentile	Maintain baseline travel times for the 85th percentile
	The change from the previous financial year in the number of deaths and serious injury crashes on the local road network, expressed as a number.	429	Fewer than 340 (2.66% reduction from previous year)	fewer than 407	fewer than 396	fewer than 385	fewer than 318
	Percentage of residents satisfied with the quality of roads in the Auckland region	71%	70%	70-75%	Not less than 75%	Not less than 75%	Not less than 75%
	Percentage of residents satisfied with the quality of footpaths in the Auckland region	63%	65%	65-75%	Not less than 75%	Not less than 75%	Not less than 75%
	Percentage of residents satisfied with the surface of all sealed roads in the Auckland region	68%	New Measure	70%	73%	Not less than 75%	Not less than 75%
	Percentage of residents satisfied with overall road safety in the Auckland region	63%	New Measure	65%	66%	67%	74%
	Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all urban and rural roads	Rural 95 Urban 85	New Measure	Rural 93 Urban 83	Rural 92 Urban 82	Rural 91 Urban 81	Rural 87 Urban 77
	Percentage of the sealed local road network that is resurfaced	10%	New Measure	10%	11%	11%	12%
	Percentage of footpaths in acceptable condition (as defined in AT’s AMP)	99%	New Measure	99%	99%	99%	98%
	Percentage of customer service requests relating to roads and footpaths which receive a response within the time frame specified in Auckland Council’s Long-term Plan.	85%	New Measure	85%	85%	85%	85%

Public Transport & Travel Demand Management

Note: Table below will be subject to change following further Auckland Transport Board consideration.

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
Provide an effective, efficient and safe PT network that delivers an improved customer experience	Annual total public transport boardings	72,396,155	73,686,000	79,905,502	82,381,688	84,266,625	103,846,675
	Annual rail boardings	11,435,085	12,100,000	14,824,493	15,887,008	16,999,099	22,419,978
	Annual Rapid Transit Network busway boardings	2,426,745	2,511,000	2,850,054	3,205,950	3,365,549	4,056,887
	Annual ferry boardings	5,109,947	5,380,000	5,580,000	5,780,000	5,980,000	7,591,312
	Rail punctuality (proportion of scheduled rail services that arrived at their final destination within five minutes late of the scheduled time)	87.8%	New measure	90.0%	90.0%	90.0%	Range 90% to 95%
	Bus punctuality (proportion of scheduled bus services that departed their origin within one minute early and five minutes late of the scheduled time)	84.2%	New measure	92.0%	93.0%	94.0%	95.0%
	Ferry punctuality (proportion of scheduled ferry services that were not cancelled and that departed their origin within one minute early and five minutes late of the scheduled time)	99.7%	New measure	95%	95%	95%	95%
	PT subsidy per passenger kilometre	$0.28	$0.29	$0.32	$0.32	$0.32	$0.30
	Public and customer safety and security incidents across PT network per million passenger boardings	0.29	0.9	0.9	0.9	0.9	0.9
	Percentage of PT passengers satisfied with their PT service	81.4%	83%	83%	84%	85%	85%
	Percentage of PT passengers satisfied with their train service	76.1%	New measure	80%	83%	85%	85%
	Percentage of PT passengers satisfied with their bus service	81.6%	New measure	82%	83%	85%	85%
	Percentage of PT passengers satisfied with their ferry service	90.1%	New measure	90%	90%	90%	90%

Parking & Enforcement

Note: Table below will be subject to change following further Auckland Transport Board consideration.

Level of service statement	Performance measure	Actual 2013/14	Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/19- 24/25
Ensure optimal use of parking resources	Off-street occupancy rates in city centre (peak 4-hour period)	88%	Within 80-90% range	80% - 90%	80% - 90%	80% - 90%	80% - 90%
	On-street occupancy rates in specified city centre precincts (peak 4-hour period)	73%	Within 70-90% range	70% - 90%	70% - 90%	70% - 90%	70% - 90%

Budget Committee

18 November 2014

Local Board measures and targets

Albert-Eden LB

Level of service statement	Performance measure	Actual 2013/14	Annual / Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Develop local business precincts and town centres as great places to do business	Percentage of Business Associations meeting their Business Improvement District (BID) Partnership Programme obligations	100%	85%	100%	100%	100%	100%
Provide leadership & support to protect and conserve the region’s natural environment, historic heritage and Māori cultural heritage	Proportion of local programmes that deliver intended environmental actions and/or outcomes	TBD	Not available	80%	85%	90%	90%
Provide safe, accessible, welcoming library facilities that support the delivery of quality learning programmes and services relevant to local communities.	Use of libraries as digital community hubs: Number of internet sessions per capita (PC & WiFi)	1.9	Not available	1.5	1.5	1.5	1.5
	Number of visits to library facilities per capita	6	Not available	5	5	5	5
	Percentage of customers satisfied with the quality of library service delivery	90%	Not available	85%	85%	85%	85%
	Percentage of visitors satisfied with the library environment	88%	Not available	85%	85%	85%	85%
Enable Aucklanders and communities to express themselves and improve their well-being through customer-centric advice, funding, facilitation and permitting	Percentage of funding/grant applicants satisfied with information, assistance and advice provided	51%	75%	75%	76%	78%	80%-82%
Deliver a variety of events, programmes and projects that improve safety, connect Aucklanders and engage them in their city and communities	Percentage of participants satisfied with council delivered local arts activities.	Not available	Not available	80%	85%	85%	85%
	Percentage of Aucklanders that feel connected to their neighbourhood and local community	Not available	Not available	70%	72%	74%	76%-78%
	Percentage of attendees satisfied with council delivered and funded local events	89%	85%	85%	85%	85%	85%
Provide safe, reliable and accessible social infrastructure for Aucklanders that contributes to placemaking and thriving communities	Percentage of Aucklanders that feel their local town centre is safe	Day: 84% Night: 35%	Day: 85% Night: 55%	Day: 85% Night: 37%	Day: 86% Night: 39%	Day: 87% Night: 40%	Day: 89% Night: 42%
	Facility Utilisation - utilisation at peak times and off-peak times for council managed community centres and venues for hire	Peak: 36% Off peak: 19%	Not available	Peak: 37% Off peak: 19%	Peak: 37% Off peak: 19%	Peak: 37% Off peak: 20%	Peak: 39% Off peak: 21%
	Percentage of community facilities bookings used for health and well-being related activity	Not available	Not available	20%-30%	20%-30%	20%-30%	20%-30%
	Number of visitors to community centres and venues for hire	439,435	Not available	448,095	452,488	456,925	461,405
Provide a range of recreational opportunities catering for community needs on local parks, reserves and beaches	Percentage of residents satisfied with the provision (quality, location and distribution) of local parks and reserves	TBD	75%	75%	75%	75%	75%
	Percentage of residents who visited a local park or reserve in last 12 months	92%	91%	90%	90%	90%	90%
Provide sports fields that are fit for purpose and cater for community needs.	Percentage of residents satisfied with the provision (quality, location and distribution) of sports fields	TBD	Not available	70%	70%	70%	70%
Provide programmes and facilities that ensure more Aucklanders are more active more often	Customers Net Promoter Score for Pool and Leisure Centres as a percentage	TBD	Not available	15%	15%	15%	15%

Devonport-Takapuna LB

Level of service statement	Performance measure	Actual 2013/14	Annual / Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Develop local business precincts and town centres as great places to do business	Percentage of Business Associations meeting their Business Improvement District (BID) Partnership Programme obligations	100%	85%	100%	100%	100%	100%
Provide leadership & support to protect and conserve the region’s natural environment, historic heritage and Māori cultural heritage	Proportion of local programmes that deliver intended environmental actions and/or outcomes	TBD	Not available	80%	85%	90%	90%
Provide safe, accessible, welcoming library facilities that support the delivery of quality learning programmes and services relevant to local communities.	Use of libraries as digital community hubs: Number of internet sessions per capita (PC & WiFi)	4.2	Not available	4	4	4	4
	Number of visits to library facilities per capita	9.1	Not available	8	8	8	8
	Percentage of customers satisfied with the quality of library service delivery	88%	Not available	85%	85%	85%	85%
	Percentage of visitors satisfied with the library environment	88%	Not available	85%	85%	85%	85%
Enable Aucklanders and communities to express themselves and improve their well-being through customer-centric advice, funding, facilitation and permitting	Percentage of funding/grant applicants satisfied with information, assistance and advice provided	47%	75%	75%	76%	78%	80%-82%
Deliver a variety of events, programmes and projects that improve safety, connect Aucklanders and engage them in their city and communities	Percentage of participants satisfied with council delivered local arts activities.	Not applicable	Not available	Not applicable	Not applicable	Not applicable	Not applicable
	Percentage of Aucklanders that feel connected to their neighbourhood and local community	Not available	Not available	75%	77%	79%	81%-83%
	Percentage of attendees satisfied with council delivered and funded local events	77%	85%	85%	85%	85%	85%
Provide safe, reliable and accessible social infrastructure for Aucklanders that contributes to placemaking and thriving communities	Percentage of Aucklanders that feel their local town centre is safe	Day: 93% Night: 41%	Day: 85% Night: 55%	Day: 93% Night: 43%	Day: 93% Night: 45%	Day: 93% Night: 46%	Day: 93% Night: 49%
	Facility Utilisation - utilisation at peak times and off-peak times for council managed community centres and venues for hire	Peak: 8% Off peak: 7%	Not available	Peak: 8% Off peak: 7%	Peak: 8% Off peak: 7%	Peak: 8% Off peak: 7%	Peak: 9% Off peak: 8%
	Percentage of community facilities bookings used for health and well-being related activity	Not available	Not available	20%-30%	20%-30%	20%-30%	20%-30%
	Number of visitors to community centres and venues for hire	121,771	Not available	124,170	125,388	126,617	127,859
Provide a range of recreational opportunities catering for community needs on local parks, reserves and beaches	Percentage of residents satisfied with the provision (quality, location and distribution) of local parks and reserves	TBD	75%	75%	75%	75%	75%
	Percentage of residents who visited a local park or reserve in last 12 months	95%	85%	90%	90%	90%	90%
Provide sports fields that are fit for purpose and cater for community needs.	Percentage of residents satisfied with the provision (quality, location and distribution) of sports fields	TBD	Not available	70%	70%	70%	70%
Provide programmes and facilities that ensure more Aucklanders are more active more often	Customers Net Promoter Score for Pool and Leisure Centres as a percentage	TBD	Not available	15%	15%	15%	15%

Franklin LB

Level of service statement	Performance measure	Actual 2013/14	Annual / Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Develop local business precincts and town centres as great places to do business	Percentage of Business Associations meeting their Business Improvement District (BID) Partnership Programme obligations	100%	85%	100%	100%	100%	100%
Provide leadership & support to protect and conserve the region’s natural environment, historic heritage and Māori cultural heritage	Proportion of local programmes that deliver intended environmental actions and/or outcomes	TBD	Not available	80%	85%	90%	90%
Provide safe, accessible, welcoming library facilities that support the delivery of quality learning programmes and services relevant to local communities.	Use of libraries as digital community hubs: Number of internet sessions per capita (PC & WiFi)	1.0	Not available	1	1	1	1
	Number of visits to library facilities per capita	5.3	Not available	4.5	4.5	4.5	4.5
	Percentage of customers satisfied with the quality of library service delivery	91%	Not available	85%	85%	85%	85%
	Percentage of visitors satisfied with the library environment	92%	Not available	85%	85%	85%	85%
Enable Aucklanders and communities to express themselves and improve their well-being through customer-centric advice, funding, facilitation and permitting	Percentage of funding/grant applicants satisfied with information, assistance and advice provided	30%	75%	75%	76%	78%	80%-82%
Deliver a variety of events, programmes and projects that improve safety, connect Aucklanders and engage them in their city and communities	Percentage of participants satisfied with council delivered local arts activities.	83%	Not available	85%	85%	85%	85%
	Percentage of Aucklanders that feel connected to their neighbourhood and local community	Not available	Not available	72%	74%	76%	78%-80%
	Percentage of attendees satisfied with council delivered and funded local events	84%	85\%	85%	85%	85%	85%
Provide safe, reliable and accessible social infrastructure for Aucklanders that contributes to placemaking and thriving communities	Percentage of Aucklanders that feel their local town centre is safe	Day: 77% Night: 28%	Day: 85% Night: 55%	Day: 78% Night: 30%	Day: 79% Night: 32%	Day: 80% Night: 33%	Day: 82% Night: 35%
	Facility Utilisation - utilisation at peak times and off-peak times for council managed community centres and venues for hire	Peak: 13% Off peak: 8%	Not available	Peak: 14% Off peak: 8%	Peak: 14% Off peak: 8%	Peak: 14% Off peak: 8%	Peak: 15% Off peak: 9%
	Percentage of community facilities bookings used for health and well-being related activity	Not available	Not available	20%-30%	20%-30%	20%-30%	20%-30%
	Number of visitors to community centres and venues for hire	300,088	Not available	306,002	309,002	312,032	315,091
Provide a range of recreational opportunities catering for community needs on local parks, reserves and beaches	Percentage of residents satisfied with the provision (quality, location and distribution) of local parks and reserves	TBD	75%	75%	75%	75%	75%
	Percentage of residents who visited a local park or reserve in last 12 months	87%	85%	90%	90%	90%	90%
Provide sports fields that are fit for purpose and cater for community needs.	Percentage of residents satisfied with the provision (quality, location and distribution) of sports fields	TBD	Not available	70%	70%	70%	70%
Provide programmes and facilities that ensure more Aucklanders are more active more often	Customers Net Promoter Score for Pool and Leisure Centres as a percentage	TBD	Not available	15%	15%	15%	15%

Great Barrier LB

Level of service statement	Performance measure	Actual 2013/14	Annual / Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Develop local business precincts and town centres as great places to do business	Percentage of Business Associations meeting their Business Improvement District (BID) Partnership Programme obligations	Not available	Not available	Not applicable	Not applicable	Not applicable	Not applicable
Provide leadership & support to protect and conserve the region’s natural environment, historic heritage and Māori cultural heritage	Proportion of local programmes that deliver intended environmental actions and/or outcomes	TBD	Not available	80%	85%	90%	90%
Provide safe, accessible, welcoming library facilities that support the delivery of quality learning programmes and services relevant to local communities.	Use of libraries as digital community hubs: Number of internet sessions per capita (PC & WiFi)	2.6	Not available	2	2	2	2
	Number of visits to library facilities per capita	10	Not available	9	9	9	9
	Percentage of customers satisfied with the quality of library service delivery	89%	Not available	85%	85%	85%	85%
	Percentage of visitors satisfied with the library environment	85%	Not available	85%	85%	85%	85%
Enable Aucklanders and communities to express themselves and improve their well-being through customer-centric advice, funding, facilitation and permitting	Percentage of funding/grant applicants satisfied with information, assistance and advice provided	41%	75%	75%	76%	78%	80%-82%
Deliver a variety of events, programmes and projects that improve safety, connect Aucklanders and engage them in their city and communities	Percentage of participants satisfied with council delivered local arts activities.	Not applicable	Not available	Not applicable	Not applicable	Not applicable	Not applicable
	Percentage of Aucklanders that feel connected to their neighbourhood and local community	Not available	Not available	80%	82%	84%	86%-88%
	Percentage of attendees satisfied with council delivered and funded local events	87%	85%	85%	85%	85%	85%
Provide safe, reliable and accessible social infrastructure for Aucklanders that contributes to placemaking and thriving communities	Percentage of Aucklanders that feel their local town centre is safe	Day: 89% Night: 76%	Day: 97% Night: 77%	Day: 89% Night: 76%	Day: 90% Night: 77%	Day: 90% Night: 77%	Day: 92% Night: 79%
	Facility Utilisation - utilisation at peak times and off-peak times for council managed community centres and venues for hire	Not appplicable	Not available	Not appplicable	Not appplicable	Not appplicable	Not appplicable
	Percentage of community facilities bookings used for health and well-being related activity	Not applicable	Not available	Not applicable	Not applicable	Not applicable	Not applicable
	Number of visitors to community centres and venues for hire	Not applicable	Not available	Not applicable	Not applicable	Not applicable	Not applicable
Provide a range of recreational opportunities catering for community needs on local parks, reserves and beaches	Percentage of residents satisfied with the provision (quality, location and distribution) of local parks and reserves	TBD	75%	75%	75%	75%	75%
	Percentage of residents who visited a local park or reserve in last 12 months	78%	91%	90%	90%	90%	90%
Provide sports fields that are fit for purpose and cater for community needs.	Percentage of residents satisfied with the provision (quality, location and distribution) of sports fields	TBD	Not available	70%	70%	70%	70%
Provide programmes and facilities that ensure more Aucklanders are more active more often	Customers Net Promoter Score for Pool and Leisure Centres as a percentage	Not available	Not available	Not available	Not available	Not available	Not available

Henderson-Massey LB

Level of service statement	Performance measure	Actual 2013/14	Annual / Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Develop local business precincts and town centres as great places to do business	Percentage of Business Associations meeting their Business Improvement District (BID) Partnership Programme obligations	100%	100%	100%	100%	100%	100%
Provide leadership & support to protect and conserve the region’s natural environment, historic heritage and Māori cultural heritage	Proportion of local programmes that deliver intended environmental actions and/or outcomes	TBD	Not available	80%	85%	90%	90%
Provide safe, accessible, welcoming library facilities that support the delivery of quality learning programmes and services relevant to local communities.	Use of libraries as digital community hubs: Number of internet sessions per capita (PC & WiFi)	2.7	Not available	2	2	2	2
	Number of visits to library facilities per capita	7	Not available	6.0	6.0	6.0	6.0
	Percentage of customers satisfied with the quality of library service delivery	89%	Not available	85%	85%	85%	85%
	Percentage of visitors satisfied with the library environment	87%	Not available	85%	85%	85%	85%
Enable Aucklanders and communities to express themselves and improve their well-being through customer-centric advice, funding, facilitation and permitting	Percentage of funding/grant applicants satisfied with information, assistance and advice provided	43%	75%	75%	76%	78%	80%-82%
Deliver a variety of events, programmes and projects that improve safety, connect Aucklanders and engage them in their city and communities	Percentage of participants satisfied with council delivered local arts activities.	Not applicable	Not available	Not applicable	Not applicable	Not applicable	Not applicable
	Percentage of Aucklanders that feel connected to their neighbourhood and local community	Not available	Not available	77%	79%	81%	83%-85%
	Percentage of attendees satisfied with council delivered and funded local events	81%	95%	85%	85%	85%	85%
Provide safe, reliable and accessible social infrastructure for Aucklanders that contributes to placemaking and thriving communities	Percentage of Aucklanders that feel their local town centre is safe	Day: 79% Night: 20%	Day: 85% Night: 55%	Day: 80% Night: 22%	Day: 81% Night: 24%	Day: 82% Night: 26%	Day: 84% Night: 30%
	Facility Utilisation - utilisation at peak times and off-peak times for council managed community centres and venues for hire	Peak: 3% Off peak: 11%	Not available	Peak: 31% Off peak: 11%	Peak: 31% Off peak: 11%	Peak: 31% Off peak: 11%	Peak: 33% Off peak: 13%
	Percentage of community facilities bookings used for health and well-being related activity	Not available	Not available	20%-30%	20%-30%	20%-30%	20%-30%
	Number of visitors to community centres and venues for hire	115,471	Not available	144,734	146,153	147,586	149,033
Provide a range of recreational opportunities catering for community needs on local parks, reserves and beaches	Percentage of residents satisfied with the provision (quality, location and distribution) of local parks and reserves	TBD	75%	75%	75%	75%	75%
	Percentage of residents who visited a local park or reserve in last 12 months	83%	80%	90%	90%	90%	90%
Provide sports fields that are fit for purpose and cater for community needs.	Percentage of residents satisfied with the provision (quality, location and distribution) of sports fields	TBD	Not available	70%	70%	70%	70%
Provide programmes and facilities that ensure more Aucklanders are more active more often	Customers Net Promoter Score for Pool and Leisure Centres as a percentage	TBD	Not available	15%	15%	15%	15%

Hibiscus and Bays LB

Level of service statement	Performance measure	Actual 2013/14	Annual / Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Develop local business precincts and town centres as great places to do business	Percentage of Business Associations meeting their Business Improvement District (BID) Partnership Programme obligations	100%	85%	100%	100%	100%	100%
Provide leadership & support to protect and conserve the region’s natural environment, historic heritage and Māori cultural heritage	Proportion of local programmes that deliver intended environmental actions and/or outcomes	TBD	Not available	80%	85%	90%	90%
Provide safe, accessible, welcoming library facilities that support the delivery of quality learning programmes and services relevant to local communities.	Use of libraries as digital community hubs: Number of internet sessions per capita (PC & WiFi)	1.7	Not available	1.4	1.4	1.4	1.4
	Number of visits to library facilities per capita	9.3	Not available	8	8	8	8
	Percentage of customers satisfied with the quality of library service delivery	94%	Not available	85%	85%	85%	85%
	Percentage of visitors satisfied with the library environment	93%	Not available	85%	85%	85%	85%
Enable Aucklanders and communities to express themselves and improve their well-being through customer-centric advice, funding, facilitation and permitting	Percentage of funding/grant applicants satisfied with information, assistance and advice provided	57%	75%	75%	76%	78%	80%-82%
Deliver a variety of events, programmes and projects that improve safety, connect Aucklanders and engage them in their city and communities	Percentage of participants satisfied with council delivered local arts activities.	Not available	Not available	80%	85%	85%	85%
	Percentage of Aucklanders that feel connected to their neighbourhood and local community	Not available	Not available	77%	79%	81%	83%-85%
	Percentage of attendees satisfied with council delivered and funded local events	83%	85%	85%	85%	85%	85%
Provide safe, reliable and accessible social infrastructure for Aucklanders that contributes to placemaking and thriving communities	Percentage of Aucklanders that feel their local town centre is safe	Day: 94% Night: 42%	Day: 85% Night: 55%	Day: 94% Night: 43%	Day: 94% Night: 44%	Day: 95% Night: 45%	Day: 95% Night: 47%
	Facility Utilisation - utilisation at peak times and off-peak times for council managed community centres and venues for hire	Peak: 26% Off peak: 24%	Not available	Peak: 26% Off peak: 25%	Peak: 27% Off peak: 25%	Peak: 27% Off peak: 25%	Peak: 28% Off peak: 27%
	Percentage of community facilities bookings used for health and well-being related activity	Not available	Not available	20%-30%	20%-30%	20%-30%	20%-30%
	Number of visitors to community centres and venues for hire	57,598	Not available	58,733	59,309	59,890	60,478
Provide a range of recreational opportunities catering for community needs on local parks, reserves and beaches	Percentage of residents satisfied with the provision (quality, location and distribution) of local parks and reserves	TBD	75%	75%	75%	75%	75%
	Percentage of residents who visited a local park or reserve in last 12 months	91%	85%	90%	90%	90%	90%
Provide sports fields that are fit for purpose and cater for community needs.	Percentage of residents satisfied with the provision (quality, location and distribution) of sports fields	TBD	Not available	70%	70%	70%	70%
Provide programmes and facilities that ensure more Aucklanders are more active more often	Customers Net Promoter Score for Pool and Leisure Centres as a percentage	TBD	Not available	15%	15%	15%	15%

Howick LB

Level of service statement	Performance measure	Actual 2013/14	Annual / Long Term Plan targets
Level of service statement	Performance measure	Actual 2013/14	2014/15	2015/16	2016/17	2017/18	2018/25
Develop local business precincts and town centres as great places to do business	Percentage of Business Associations meeting their Business Improvement District (BID) Partnership Programme obligations	100%	85%	100%	100%	100%	100%
Provide leadership & support to protect and conserve the region’s natural environment, historic heritage and Māori cultural heritage	Proportion of local programmes that deliver intended environmental actions and/or outcomes	TBD	Not available	80%	85%	90%	90%
Provide safe, accessible, welcoming library facilities that support the delivery of quality learning programmes and services relevant to local communities.	Use of libraries as digital community hubs: Number of internet sessions per capita (PC & WiFi)	2.5	Not available	2	2	2	2
	Number of visits to library facilities per capita	9	Not available	8	8	8	8
	Percentage of customers satisfied with the quality of library service delivery	91%	Not available	85%	85%	85%	85%

Chairperson	Mayor Len Brown, JP
Deputy Chairperson	Cr Penny Webster
Members	Cr Anae Arthur Anae	Cr Calum Penrose
	Cr Cameron Brewer	Cr Dick Quax
	Cr Dr Cathy Casey	Cr Sharon Stewart, QSM
	Cr Bill Cashmore	Member David Taipari
	Cr Ross Clow	Member John Tamihere
	Cr Linda Cooper, JP	Cr Sir John Walker, KNZM, CBE
	Cr Chris Darby	Cr Wayne Walker
	Cr Alf Filipaina	Cr John Watson
	Cr Hon Christine Fletcher, QSO	Cr George Wood, CNZM
	Deputy Mayor Penny Hulse
	Cr Denise Krum
	Cr Mike Lee

No.	Title	Page
a View	Council parent measures and targets	23
b View	CCO measures and targets	35
c View	Local Board measures and targets	49