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Parks, Arts,
Community and Events Committee
15 October
2020
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Auckland’s
Citizens Advice Bureaux Regional Service Provision and Funding
File No.: CP2020/14737
Te take mō te
pūrongo
Purpose of the report
1. To
provide an update about the development of the Citizens Advice
Bureaux (CAB) regional service provision framework and present the CAB
insights report.
2. To
present the findings of the analysis of the services
that Citizens Advice Bureaux provide that support and/or substitute
central government responsibilities as requested by the Environment and
Community Committee (ENV/2019/58).
3. To
seek endorsement for the allocation of funding to the Auckland Citizen’s
Advice Bureaux Incorporated for consideration as part of the Long-term Plan
(2021-2031).
Whakarāpopototanga matua
Executive summary
4. There
are 32 CAB sites in the Auckland region, operated by 11 organisations located
in 20 local board areas. Bureaux staff and volunteers offer free information,
advice, referral, and client advisory services to local communities.
5. Auckland Council provided regional funding of $2.067 million
(excluding CPI adjustments) in 2019/2020 and 2020/2021 to Auckland Citizens
Advice Bureaux Incorporated (ACABx). The regional funding includes an
additional one-off grant of $200,000 per annum in years 2019-2021 for
operational funding made through council’s 10-year Budget 2018-2028 (GB/2019/40).
6. In
May 2019, the Environment and Community Committee approved funding and
strategic relationship agreements with ACABx (ENV/2019/58). The funding
agreements were conditional on ACABx meeting milestones towards the development
of a regional network service provision framework by 30 September 2020 and as
requested, staff completing analysis of the services that ACABx provide, that
support and/or substitute central government responsibilities.
7. Council
and ACABx are co-designing a regional network service provision framework,
which is governed by a steering group and delivered by a team of council staff
and people from across the Citizens Advice Bureaux network.
8. A
political advisory group with members from the Parks, Arts, Community and
Events Committee and local board members was formed to ensure that the final
framework reflects the views and aspirations of elected members and their
communities.
9. Prior
to the March 2020 COVID-19 restrictions, ACABx and CAB staff completed the
research phase for the CAB Service Framework. The research generated themes and
insights to support developing new CAB service models.
10. On 23 March
to 9 June the CAB service closed their face to face contact with service users
in response to the Government’s COVID-19 guidelines. Client
enquiries increased dramatically, and CAB services were required to adapt to
assist Aucklanders through the challenges of COVID-19. CAB resources were
prioritised to support Aucklanders and therefore CAB staff were unable to
continue to engage with completing the project.
11. In May 2020,
following advice from the political advisory group, the steering group made the
decision to cease the co-design process for developing the framework, given
that project staff were no longer available, CAB staff were prioritising their
COVID-19 response work and funding to support the co-design process was reduced
due to the emergency budget limitations. The restrictions from the second
COVID-19 lockdown have again limited CAB staff availability and prevented
progress of the work. ACABx are committed to completing the project as COVID-19
restrictions ease.
12. Staff have analysed CAB data to determine the extent to which the
service’s Bureaux provide support or substitute central government
responsibilities.
13. The key findings of the analysis show 47 percent of Auckland
CABx services support and/or substitute central government responsibilities, 2 percent of Auckland CABx services relate to core local government
responsibilities and six out of ten topic areas showed that at least 70
percent of their services and enquiries received relate to central government
functions.
14. Auckland bureaux receive approximately 30 percent direct and
indirect central government funding. Auckland Council grant contribution
equates to approximately 70 percent of total funding to bureaux.
15. Bureaux have
supported Aucklanders for a variety of complex issues around the wage subsidy,
redundancies, terminations of tenancies, and access to emergency accommodation
because of COVID-19. Bureaux expect an increase in Auckland client
enquiries as CAB services provide a vital role in future economic and community
recovery.
16. Staff
recommend a funding allocation of $2.067 million (excluding CPI) per annum to
ACABx for 2021-2024 to ensure all bureaux retain a minimum of their
current funding levels and for CAB services to continue to provide those
Aucklanders most in need with support from COVID-19. This requires an increase
an increase of $200,000 per annum for the three years 2021-2024.
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Ngā tūtohunga
Recommendation/s
That the Parks, Arts,
Community and Events Committee:
a) receive
the update about the development of the Citizens Advice
Bureaux regional service provision framework and the CAB insights
report
b) receive
the findings report of an analysis of the services
that Citizens Advice Bureaux provide that support and/or substitute
central government responsibilities
c) endorse
a baseline grant of $2.067 million (excluding CPI) until 2024 and recommend
it be considered through 2021-2031 Long-Term Plan process. This baseline
grant would require an increase of $200,000 per annum (excluding CPI) in
annual grants budget for the three years 2021-2024.
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Horopaki
Context
17. In 2012, the Auckland
Citizens Advice Bureaux Incorporated (ACABx) was established to provide a
support structure for funding from council and other bodies, as well as the
development of a strategic direction for the CAB service across Auckland.
18. There are 32
Auckland CAB sites in 20 local board areas. CAB provide advisory services to
Aucklanders to navigate issues around their rights and responsibilities and to
access community and central government services. Many client enquiries
involve complex and distressing issues.
19. In the
2019/2020 financial year there were 126,000 client interactions at CAB sites in
Auckland, and an additional 104,890 clients attending Justice of the Peace,
budgeting, or legal services.
20. Most clients
access the CAB in person (excluding clients who just visit the CAB website),
with 63 percent of clients coming to the CAB in person across the Auckland
region. However, there were no personal interactions from 23 March to 9 June
2020 due to the COVID lockdown, reducing the average number of face to face
clients to about 52 per cent for the 2019/2020 year (a 11% reduction
year-on-year). Approximately 43 per cent of total client enquirers
contacted CAB by phone.
21. CAB services
played a vital role in supporting Aucklanders during times of adversity due to
the COVID-19 lockdown.
22. During the
period 23 March to 9 June 2020, the CAB service continued to be available via
phone, email, and online chat. CABs adapted their delivery of services to
enable volunteers to work remotely and help people access, navigate, and
understand information and how it applied to them.
23. CAB staff and
volunteers mobilised quickly to transition from being a predominantly
face-to-face and phone service from bureau, to delivering CAB advisory services
by phone, email and live chat from people's homes. During this time the phone
service operated as a nationwide service, with the CAB network helping clients
from across the country.
24. CAB services
delivered face to face were closed from 23 March to 9 June 2020 and were unable
to provide any usual face to face services, including clinics. As mentioned
above, CAB services continued to help clients by phone, email and online during
this time. From 23 March to 9 June, CABs helped 15,712 Aucklanders navigate
issues around their rights and responsibilities, and to access national and
local services in a rapidly changing context. Many of these enquiries involved
complex and distressing issues related to the lockdown, loss of employment,
housing, and family situations.
25. During the
COVID-19 lockdown, CAB services supported Aucklanders a variety of complex
issues around the wage subsidy, redundancies, terminations of tenancies, and
access to emergency accommodation. CAB staff assisted Aucklanders who
were experiencing digital exclusion, as many Aucklanders viewed the CAB free to
call line as a portal to essential support services.
Auckland Council funding to Auckland Citizens Advice Bureaux
Incorporated
26. Council’s
regional funding to ACABx is used to fund CAB salaried staff and office costs
and covers between 70 and 80 percent of bureaux running costs. In
addition to grant funding, council provides accommodation for bureaux at
minimal cost under community lease arrangements (equivalent to a $641,000
subsidy per annum).
27. Through council’s Long-term Plan
2018-2028, a one-off additional grant of $200,000 was approved to maintain
service levels and to develop and test new service models for the financial
year 2018/2019 (GB/2018/91). The ACABx board have distributed $100,000 of this
grant to bureaux facing financial pressure (Auckland City, Helensville, Māngere, Manurewa and Otara). The remaining $100,000
funds have been used to test new service model pilots in Auckland City,
Helensville, Otara and Pakuranga bureaux and fund CAB staff to participate in
the development of the CAB Service Framework.
28. In May 2019,
a new funding model for bureaux, which was jointly developed with ACABx, was
approved by the Environment and Community Committee for implementation in
2019-2021.
29. The funding
model is based on 90 percent population (reflecting the
proportion of the total population in the area served by the bureau), and
10 percent deprivation (to increase the capacity of bureaux to meet the complex
needs of communities with higher levels of relative deprivation). Population estimates are based on New Zealand Statistics data
instead of Census data.
30. In 2019/2020
and 2020/2021 council granted $1.867 million per annum (excluding CPI) to
ACABx, which distributed the funding to bureaux to provide services across
Auckland. In May 2019, the Governing Body agreed to an
additional $200,000 per annum operational funding to support Auckland Citizens
Advice Bureaux for 2019-2021 (GB/2019/40).
The additional grant is distributed by the ACABx board to 11 bureaux to ensure
all bureaux retain a minimum of their current funding levels based on the
agreed funding formula with council. Auckland Council grant contribution equates to approximately 70
percent of total funding to bureaux.
31. In May 2019,
the Environment and Community Committee approved funding and strategic
relationship agreements with Auckland Citizens Advice Bureaux Incorporated for
2019/2021 (ENV/2019/58).
32. The funding
agreements are conditional on ACABx meeting milestones towards the development
of a regional network service provision framework by 30 September 2020 and
staff completing analysis of the services that ACABx provide, that support
and/or substitute central government responsibilities. These milestones have
been unable to be met due to the lockdowns resulting from the COVID-19
pandemic.
33. ACABx have
provided financial accountability reports and met the funding requirements for
the 2019/2020 grant.
CAB Regional Service Provision Framework
34. A
programme of work has been set up for council and ACABx to co-design the
regional service provision framework (CAB Service Framework), including a
monitoring and evaluation framework. The frameworks will support ACABx to plan for Auckland’s increasing population
growth and ethnic diversity.
35. To develop the CAB Service Framework, members of ACABx, CAB staff,
volunteers and council staff formed a core design team to work in partnership
throughout the duration of the project.
36. The
programme is governed by a steering group. The steering group membership
includes representatives from ACABx and Citizens Advice Bureaux New Zealand, as
well as council staff.
37. In February
2020, the Parks, Arts, Community and Events Committee approved the formation of
a Citizens Advice Bureaux Service Framework (PAC/2020/8)
political advisory group made up of members of the Parks, Arts, Community and
Events Committee and local board members. The political advisory group provides
advice and input into the development of the CAB Service Framework, including
the process to involve the committee and the 21 local boards.
Analysis of Citizens Advice Bureaux Services
38. Staff have analysed the services Auckland’s Citizens Advice
Bureaux (CABx) provided, to determine the extent to which these services
support or substitute central government responsibilities.
39. The
investigation was commissioned in response to the May 2019 Environment and
Community Committee request (ENV/2019/58):
· approve staff
completing analysis of the services that CAB provide, that support and/ or
substitute central government responsibilities.
40. The
findings report of the analysis of CAB services was presented to the steering
group in June 2020. Staff received a memo from the national body that
oversees CAB services, Citizens Advise Bureaux New Zealand (CABNZ) and
ACABx outlining key concerns about the analysis and possible implications for
future funding from Auckland Council. Staff provided a response written
response to these concerns.
Tātaritanga me ngā
tohutohu
Analysis and advice
CAB Regional Service Provision Framework
41. The initial
phase of work is to produce an insights report (Attachment A). Insights are
generated by undertaking empathy interviews to build an understanding about
people’s lived experiences of delivering or receiving CAB advisory
services. The insights will support the development of new CAB service
models.
42. The insights
report provides a synthesis of over 20 empathy interviews with CAB staff,
volunteers, Māori, Pacific peoples and diverse service users and
non-service users across all age groups.
43. Themes and
insights from the research indicate which CAB service models are currently
working well and what opportunities exist to strengthen existing service
delivery.
Table 1 summarises the themes and insights from the report.
Table 1 Themes and insights from
empathy research stage
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CAB service delivery
models working well
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Opportunities to
strengthen CAB service delivery models
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1. Volunteer
Experience
Volunteers said they
feel valued and supported. Volunteers learn from their work, receive
high quality training and support clients to increase their personal
confidence.
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1. Responsiveness
to Māori
CAB have an opportunity to
strengthen their engagement and learn more about working with whānau
and Māori communities
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2. Client
and community impact
CAB services educate,
empower and cares for their clients
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2.
Diversity, migrants, and refugees
CAB meets a wide diversity
of need, and there is an opportunity to be more purposeful about reach and
collaborations
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3. Client
experience
Clients have a positive
experience returning to CABs and referring the service to others
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3.
Responsiveness to Youth
To provide more
youth-friendly services to engage with more young people
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4. Quality
of service
CAB services are
valued, available to everyone and support clients who would otherwise be
isolated
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4 Customer
service experience
To strengthen the level of
customer service consistency through cultural competence training and
following up with clients
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5. Location
of service
Location of CAB sites
is an important driver for visibility, accessibility, and connection to the
local community
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5 Location
and accessibility
Improved location,
visibility and accessibility are important to ensure CAB sites are connecting
with communities
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6. Specific
service offerings
CAB specialists’
services and clinics are valued. CAB are advocates for the community
and gather valuable data about local community needs
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6 Digital
changes
People want an improved online
service and more direct hotlines with government departments
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7 Awareness
and reach
Increased awareness and
the ability to reach more clients alongside improving profile and visibility
is crucial. Closer connections with community, NGO’s and government
agencies could help CAB reach more people
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8 Volunteer
and staff experience
There is an opportunity
for volunteers to get feedback on the impact they’ve achieved and work
more closely with other CABs
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44. The themes
and insights from the research in addition to CAB data about changes to
existing service models because of COVID-19 will provide the basis for further
service model development to complete the framework.
Impact of COVID-19 on the completion of the CAB Service
Framework
45. The
programme steering group met in March 2020 to understand how COVID-19 had
affected CAB services and to learn about CAB staff and volunteer’s
willingness to engage with the co-design process and complete the CAB Service
Framework.
46. Feedback
indicated that CAB staff were prioritised to support the increase in client
enquiries and the rapid changes to service delivery. The steering group decided
to pause the co-design process of the project and seek further advice from the
political advisory group at their next meeting.
47. The political advisory group met in May 2020, where members
considered the current environment in response to COVID-19, and the feasibility
of continuing the co-design process to develop the CAB Service Framework.
Steering group members updated the political advisory group about a reduction in staff and other resources committed to the
project due to the immediate reduction in council expenditure. Members
were also updated about CAB staff capacity and willingness to continue to engage
with the project.
48. The political
advisory group provided the following guidance to the steering group:
· Cease the planned
co-design phases of the project, analyse the new insights generated by CAB
during COVID-19 and consolidate the information with the work completed to date
on the CAB Service Framework into a report.
· Report to the PACE
Committee in October 2020 with recommendations for funding for the Long-term
Plan.
· Work with ACABx to
seek central Government funding to aid COVID-19 recovery efforts.
49. At
the May 2020 meeting of the steering group, members considered the guidance
from the political advisory group. CAB representatives discussed the
current operating climate for CAB services as a result of COVID-19,
highlighting the recent increases in client enquiries and the current funding
environment in response to COVID-19.
50. The
steering group made the following decisions:
· Cease the co-design
process to develop the CAB Service Framework.
· Deliver a workshop
with the core design team to collate the insights report with new data about
CAB client needs as a result of COVID-19. Report project learnings and
recommendations about future funding allocation to the PACE committee in
October 2020.
· Develop a funding
strategy to improve ACABx access to central Government COVID-19 funding.
51. ACABx
have committed to completing the CAB service framework with council staff as
COVID-19 restrictions ease. Due to the second COVID-19 lockdown
restrictions in Auckland and the subsequent capacity for CAB staff to engage in
completing project, the agreed CAB service models have not been developed to
report to the PACE committee in October 2020.
52. In
June 2020, staff completed a workshop with board members of ACABx and CABNZ
staff to develop a funding strategy to increase the ACABx proportion of central
government funding. The strategy identified immediate COVID-19 recovery
funds and possible opportunities for limited central government funding.
Analysis of Citizens Advice Bureaux Services
53. The data used for the analysis was provided by Auckland CABx and
covered a six-month period from July to December 2018.
54. The
data showed the number of enquiries for each of the Auckland CABx sites and was
broken down further into broad topic areas and specific topics of enquiry.
55. To
conduct the analysis, each topic of enquiry was allocated a service category
depending on what entity was primarily responsible for delivering the service
the enquiry related to. The service categories were:
· Central government
services.
· Local government
services.
· Non-governmental
services (such as non-profit, private sector and religious organisations).
· Community services.
· Mixed services (for
services with more than one responsible entity).
· Additional services.
56. The
key findings of the analysis were:
· 47 percent of
Auckland CABx services support and/or substitute central government
responsibilities.
· Two percent of
Auckland CABx services relate to core local government responsibilities.
· When community and
non-governmental services are incorporated into the local government category,
they account for eight percent of all services.
· 87 percent of the
central government related enquiries fall under the responsibility of two
ministries: The Ministry of Justice (59 percent) and the Ministry of Business,
Innovation and Employment (28 percent).
· Six out of ten topic
areas showed that at least 70 percent of their services and enquiries relate to
central government functions.
57. The pie chart below in Figure 1 shows the break-down of Auckland
CABx services by service category. Auckland CABx services that support or
substitute central government functions make up nearly half (47 percent) of all
Auckland CABx services and enquiries.
Figure 1 CAB services by service
category
58. When
the community and non-governmental service categories are incorporated into the
local government service category, they account for eight percent of Auckland
CABx services.
59. The
analysis in this report provides a snapshot of a point in time, covering July
to December 2018. This provides a pre-COVID-19 baseline for Auckland CABx
service provision, that can be used to compare service provision in the future,
when new data is available.
60. The
other key assumptions and limitations associated with the analysis are set out
in the full findings report at Attachment B.
Central government funding of CABs
61. CABNZ
is funded primarily by central government and currently receives funding from
the Ministry of Social Development, Ministry of Business, Innovation and
Employment, Department of Internal Affairs, and Inland Revenue Department.
62. Nine
CAB sites in Auckland receive direct central government funding through the
Migrant Connect contract that CABNZ holds with Immigration New Zealand. These
sites each receive $12,000 per year for the provision of that service.
63. The
total dollar value of the tangible contributions CABNZ makes to bureaux is $1.5
million per annum. This equates to $18,000 per CAB service delivery site across
80 locations. Each CAB site also receives $5,000 from lotteries funding.
64. Access
to central government funding has historically been difficult for CABNZ. CAB
services are universal and do not directly align to the jurisdiction of
one central government department. CAB serves many
clients who report being fearful of accessing central government services.
Option analysis of Auckland Council’s future level of
investment in CAB services:
65. Table two
outlines the three funding allocation options considered.
Table two: Funding allocation options
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Options
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Allocation of funding to
ACABx
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Expected impact on CAB
services and Aucklanders
|
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Option 1
Reduced funding,
one-year allocation
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Continue the baseline
grant of $1.867 million per annum without the additional $200,000 top up
grant for 2021-2022
|
· Reduced
capacity for service growth and development to meet anticipated increase in
client demand due to COVID-19
· Significant
reduction in the availability of CAB services to Aucklanders
· Decrease
in community wellbeing as a result of reduced access to CAB advisory services
· Jeopardises
the funding model agreed between council and ACABx
|
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Option 2
Retain baseline grant
with additional top up grant, one-year allocation
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Allocate total grant of
$2.067 million per annum (inclusive of baseline grant of 1.867 million and
additional top up grant of $200,000) for 2021-2022
|
· Minimum
CAB current funding levels retained
· Minimum
capacity for service growth and ability to meet expected increase in client
demand due to COVID-19
· Minimum
stability of long-term funding
· Minimum
time for ACABx to seek an increase in proportion of central government
funding
|
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Option 3
Retain total grant per
annum, increase funding period from one to three years
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Increase total baseline
grant to $2.067 million per annum (inclusive of the additional $200,000 top
up grant per annum) for 2021-2024
|
· Increased
capacity for service growth and development to meet expected increase in
client demand due to COVID-19
· Improved
access for Aucklanders to existing CAB services
· Increase
in stability and sustainability of funding while possibility on ongoing
COVID-19 restrictions
|
66. Staff
recommend Option 3 a funding allocation of $2.067 million (excluding CPI) per
annum ACABx for 2021-2024. Long term security of funding for CAB services
will ensure sustained support for Aucklanders during the recovery from the
impacts of COVID-19. As the economic forecast predicts a further rise in
unemployment, ACABx expects significant growth in the number of Aucklanders
needing CAB services.
Tauākī whakaaweawe
āhuarangi
Climate impact statement
67. There are no
identified climate impacts associated with the development of a CAB Service
Framework.
68. There are no
identified climate impacts associated with the analysis of services
that Citizens Advice Bureaux provide that support and/or substitute
central government responsibilities.
69. There are no
identified climate impacts associated with the allocation of funding to ACABx.
Ngā whakaaweawe me
ngā tirohanga a te rōpū Kaunihera
Council group impacts and views
70. The steering
group includes council staff from the Arts, Community and Events and Community
and Social Policy departments. The core design team and project team members
include staff from Arts, Community and Events, Service Strategy and
Integration, Community and Social Policy and the Research Information and
Monitoring Unit departments.
71. A political
advisory group consisting of members of the Parks, Community and Events
committee and local board members, provides advice and oversight to the work.
72. Council is
working in partnership with ACABx to ensure that design, development of service
models and decisions are made jointly to ensure recognition of the views of
both parties.
Ngā whakaaweawe
ā-rohe me ngā tirohanga a te poari ā-rohe
Local impacts and local board views
73. There are 32
Citizens Advice Bureaux sites operating in 20 local board areas.
74. The political
advisory group is made up of five local board members. Local board chairs
were invited to participate in the 9 September 2020 workshop with the
committee.
75. A memo will
update local boards about the status of the programme of work and summarise the
decisions of the political advisory group.
76. Local boards have not been consulted regarding this proposed
allocation of funding to ACABx due to the delays caused by COVID and the
postponing of the service framework development. However, they were consulted
and were supportive of the funding model for the 2019-2021 funding agreement
and this proposed allocation continues the previous allocation unchanged.
Tauākī whakaaweawe
Māori
Māori impact statement
77. CAB services
are available to everyone and there is currently limited targeting of services
to Māori. For 2019/2020, Māori comprised 10 percent of total
client enquires across all Auckland CAB sites.
78. Māori are 11.5 percent of the total population
of Auckland. However, Māori
experience a disproportionate burden of inequity across multiple domains
including, housing, education, justice, and health. The implementation of
a CAB regional service provision framework aims to improve equity in CAB referral
and client advisory services to Māori.
79. The CAB
Service Framework core design team has membership from the CABNZ National Board
Member with Whakapapa Māori and the Senior Māori Outcomes Advisor,
Arts, Community and Events department.
80. Research
undertaken to develop the CAB Service Framework included engagement with young
people identifying as Māori to seek information about their experiences
accessing CAB services. Themes and insights synthesised from the empathy
interviews identified:
· Māori
responsiveness as an opportunity for CAB to strengthen their engagement and
learn more about working with whānau and
Māori communities.
· strengthening
cultural competence training to improve the level of customer service
consistency and following up with clients.
· improving
the awareness and reach of CAB services with Marae and Māori service
providers.
Ngā ritenga
ā-pūtea
Financial implications
81. It is
recommended that the annual grant of $2.067 million is continued and the
funding be considered through the Long-Term Plan for three years covering
financial years 2021-2024. This excludes any CPI adjustment.
Table three: Funding allocation options
|
Options
|
Financial
allocation to ACABx
|
Financial
implication for Auckland Council
|
|
Option 1
|
Reduction in
funding, one-year allocation
|
Continue the
baseline grant of $1.867 million per annum without the additional top up
grant of $200,000 for 2021-2022
|
|
Option 2
|
Retain the
baseline grant with additional top up grant, one-year allocation
|
Allocate a
total grant of $2.067 million per annum (inclusive of baseline grant of
$1.867 million and additional top up grant of $200,000) for 2021-2022
|
|
Option 3
|
Retain total
grant per annum, increase funding period from one to three years
|
Increase total
baseline grant to $2.067 million per annum (excluding CPI) for 2021-2024.
|
82. There was no
financial impact to the 2020-2021 funding as a result of the emergency budget.
83. Option 3 requires an additional top up grant of $200,000 per annum
for the three years 2021-2024 to be considered through the Long-Term Plan.
Ngā raru tūpono me
ngā whakamaurutanga
Risks and mitigations
84. CAB services
will have a vital role in supporting Aucklanders through the impacts and
recovery of COVID-19. Information from ACABx anticipates there will be an
increase in client demand for CAB services in Auckland.
85. There is a
risk that CAB services will be reduced in some communities if funding to
bureaux declines as a result of reallocation of funding with the current
baseline budget. To mitigate this risk, it is recommended that the current
baseline budget includes the additional $200,000 and the funding period is for
2021/2024 and this be considered through the Long-Term Plan.
86. Alternatively,
this funding could be utilised to support other initiatives that prioritise
communities who need us most.
Ngā koringa ā-muri
Next steps
87. Staff will
continue to work with ACABx and CAB staff to develop the CAB Service Framework
however the process has been delayed to enable CAB staff to engage due to their
capacity. Priority areas will be identified with ACABx to develop over the next
year.
88. A Political
Advisory Group Meeting will be scheduled to determine what role, if any, this
group will have in the future as the work with CAB continues.
89. A baseline grant of $2.067 million per annum (excluding any CPI
adjustment) to Auckland’s Citizens Advice Bureaux Incorporated for 2021-2024
is considered by the Finance and Performance Committee as part of the Long-Term
Plan considerations.
Ngā tāpirihanga
Attachments
|
No.
|
Title
|
Page
|
|
a⇩
|
Auckland Citizens Advice Bureaux: Analysis of Service
Provision Findings Report
|
17
|
|
b⇩
|
Auckland Citizens Advice Bureaux: Full Findings Report
|
31
|
Ngā kaihaina
Signatories
|
Author
|
Matt Appleyard – Empowered Communities
Specialist
|
|
Authorisers
|
Graham Bodman - General Manager Arts, Community and
Events
Claudia Wyss - Director Customer and Community
Services
|
